Why can't I confirm my booking?

Sometimes you may see the following error message: "Sorry, we weren't able to confirm your booking" when attempting to add tickets to your basket:

Why am I seeing this message?

1
Rail operators can be slow to update availability. This means that fares can appear in search results even if they are sold out.

Sorry, some of your tickets could not be confirmed.

Sorry, some of your tickets could not be confirmed.

2
Usually only the cheapest, non-flexible fares have sold out, so try going back to the search results page and selecting a different ticket class. If one class of ticket is no longer available, try booking the next available class. 

An example of a search with different price brackets

An example of a search with different price brackets

3
In some cases the whole train may be unavailable for booking because of scheduled engineering works. Check our delays and disruptions articles to see if your route is affected.
4
It's possible there's only one ticket left at the selected price, so when booking for multiple passengers try reducing the number and trying again. You can then add different passenger groups to your basket separately (note that seats won't be reserved together).
If you still can't add tickets to your basket, click "More Help" on the bottom right side of your screen to contact us. Please include the error page URL by copy and pasting it into your message. 
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