Contacting Rail Europe UK
IN THIS ARTICLE
If you haven't found an answer to your question in our Help articles you can message us through the Help Beacon on our contact page. We offer round-the-clock customer support so we reply very quickly, and we prioritise urgent queries.
When emailing us prior to booking, please share a link to your search results. Simply copy and paste from your browser's address bar
Please note that links to any page beyond search results, e.g., Ticket Details or Payment pages, do not work, and screenshots generally do not have all the information we need.
We're also happy to help with customer support queries via social media. However, we can't guarantee the response time, since we don't monitor these channels around the clock. If you need help, you should first search our Help articles, and then click "More Help" on the bottom right side of your screen to send us a message.
Rail Europe does not offer a telephone number for customer support since we are a small team, without a call centre. However, you can find the answers to most questions immediately in our Help articles. We also respond quickly to email.
On the day of travel
We can't always guarantee that we'll receive your email in time to assist you. We recommend speaking to staff at the station, who should be able to help.
Bespoke travel planning
Unfortunately we can't give detailed advice on specific itineraries. We recommend posting in a travel forum such as TripAdvisor or Lonely Planet, which have active communities of experienced