Eurostar: Delays & disruptions
Eurostar timetables have been significantly revised following the COVID-19 pandemic. Fewer services are operating and some routes are cancelled completely. You can find some details about those cancellations below. You can also check the status of a train online using Eurostar's departure board.
IN THIS ARTICLE
1. Closure of Eurostar platforms at Ashford International and Ebbsfleet International Stations
During the COVID-19 pandemic , Eurostar cancelled its direct services from London to Lyon, Avignon and Marselle. We have been advised that direct services to the South of France are completely cancelled until at least spring 2022. Alternative routings from London, Ebbsfleet and Ashford to destinations in the Rhône Valley and the South of France are available via Lille or Paris.
3. Cancellations of Eurostar Winter Ski-Trains to the French Alps 2020-2021
From now until at least mid-December 2021
Eurostar has announced that no direct trains will run from England to the French Alps for the 2020/21 ski season. An announcement will be made in mid-2021 about a possible resumption of this service around Christmas 2021. Meanwhile, travellers keen to make winter journeys from England to the French Alps will find alternative itineraries, either travelling via Paris or alternatively with changes in both Lille and Lyon.
4. No Eurostar services to Calais Fréthun
From now until at least spring 2021
Eurostar services to and from Calais are temporarily suspended. It was initially expected that Eurostar would serve Calais again from October 2020. But that was postponed. Ticket sales reopened with the first departure from London to Calais on Sunday 13 December 2020. But that too has now been cancelled. As of mid-November 2020, Eurostar is not offering any tickets for international train services to or from Calais Fréthun for departure dates in 2021.
We shall update this notice if Eurostar announce the reinstatement of train services to and from Calais. Meanwhile, passengers wishing to travel from London to Calais are advised to book to Lille, whence there are hourly trains to Calais.
What to do if you experience a delay
Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.
Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).
Please note that this information is provided by the rail operator and cannot be guaranteed by Rail Europe UK.