Italy: Delays & disruptions

Engineering works are taking place in Italy. Major disruptions are listed below. You can also check the status of a train online using Trenitalia's departure board, Trenitalia's traffic update page and Italo's departure board.

IN THIS ARTICLE

Current disruptions

1. NTV Italo suspends services to and from Calabria

From 3 November 2020 until further notice

Private high-speed operator NTV Italo will suspend all its train services south of Salerno from early November 2020. The Reggio di Calabria to Turin service will run for the last time on Monday 2 November. The other daily Italo train from Reggio di Calabria, a morning departure to Milan, will be suspended after Monday 9 November. 

2. Thello cancels overnight and daytime EuroCity services from Italy to France and vice versa

From mid-March 2020 until further notice

The independent rail operator Thello permanently suspended some of its cross-border train services from Italy into France (and vice versa) in March 2020. The trains which no longer run are the daytime EuroCity route from Milan and Genoa to Marseille, and the overnight sleeper trains from Venice, Padua, Verona and Milan to Dijon and Paris. 

Twice daily EuroCity trains continue to operate on the Milan - Genoa - Sanremo - Nice route, but these will be permanently withdrawn after 12 December 2020. After that date passengers following the Riveria route west from Genoa and Sanremo into France will almost always need to change trains at Ventimiglia. Even with this change of train, journeys times will generally be unchanged. The only remaining scheduled service from Milan and Genoa directly to Nice is a daytime Saturday service operated by RZD Russian Railways. However, as of March 2020, that weekly service is also suspended, but we expect it to be reinstated at some stage in 2021. 

3. Direct night trains from Italy to eastern and central Europe 

From mid-March 2020 until further notice

There are normally direct overnight services from stations in northern Italy (eg. Bolzano, Genoa, Milan and Verona) to destinations in Belarus, the Czech Republic, Poland and the Russian Federation. These services was suspended in March 2020 and are unlikely to be reinstated before spring 2021. 

The daily overnight trains from Rome, Florence, Milan, Verona and Venice to Vienna and Munich are not affected and are running normally.  


What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also, ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection. If you need to submit a claim, see: Submitting a claim to Trenitalia or Submitting a claim to Italo

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

Please note that this information is provided by the rail operator and cannot be guaranteed by Rail Europe.