Eurostar train ticket collection

Eurostar ticket collection from self-service machines is simple. This article contains step-by-step instructions. For information about ticket types and their availability, see also our Help article Ticket delivery options.


Finding Eurostar ticket collection machines

Eurostar self-service machines can be found in all train stations from which Eurostar trains depart. They are located in the Eurostar check-in area of the following stations:

  • England: London St. Pancras International, Ashford International, Ebbsfleet International
  • France: Paris Gare du Nord, Lille Europe and Calais Frethun.
  • Belgium: Brussels-Midi
  • Eurostar colleciton machine

    Collecting tickets: Quick guide

    • Tickets can be collected from any Eurostar machine and at any time before your scheduled departure.
    • Tickets are normally available to print a few minutes after your online booking is complete.
    • The following details are required to collect Eurostar tickets: Collection reference (“PNR”). You will not need your payment card.
    We no longer offer collect-at-station tickets for combined Eurostar/TGV tickets (called "French Connection" fares) from SNCF-only stations in France. We will issue print-at-home tickets for these journeys. Collect-at-station tickets are only offered from Eurostar terminals (London St. Pancras, Paris Nord etc).

    Collecting tickets: Step-by-step guides

    Select your language
    Using the touch screen, select your language.

    Enter your collection reference
    Eurostar tickets booked on Rail Europe do not require you to enter a credit or debit card number. Simply use the touchscreen to enter your six-character code, and press "OK" to proceed to the next screen.
    Your collection reference, sometimes called a "PNR", is a six-character code that you'll find in your booking confirmation email. It is different from your Rail Europe order reference (Rail Europe order number are eight characters beginning with “LO-").

    Confirm the tickets you wish to print
    Your booking reference may include several journeys or passengers. If you only want to collect tickets for one leg of a return trip or individual passengers, you can remove any tickets you don't want to print at this stage.
    If you want to collect all the tickets, just press "continue".

    Confirm your selection
    Check all of the journey details carefully before pressing “Print tickets”.

    Collect your tickets
    Your tickets will dispense from a slot beneath the screen. Make sure that all of the tickets have printed before leaving the machine.

    You can download and print your Eurostar tickets via Eurostar's site. Simply follow the steps below:

    Go to Eurostar's site to manage your booking, and enter your PNR and surname. Click "Submit".

    Click "Enter details and get your tickets", where you'll be directed to a page to enter passenger details.

    Enter your email address and phone number. You can use the same one for each passenger.

    Download your print-at-home tickets and print them when you are ready.