Confirmation email not received
If you don't receive your confirmation email
- Check your junk mail - some spam filters prevent our emails reaching your inbox. Search for an email from firstname.lastname@example.org. If you find the email in junk please mark it as 'not junk' to ensure safe delivery in the future.
- Check other email addresses - did you enter a different email address during booking?
- Re-send it via your account - once you've signed in or signed up, locate the order and resend the email to yourself. See below for details:
Resending your confirmation email
Even if you didn't register for an account when you placed your order, you can use the same email address to register later and we'll add all of your previous orders to your new account.
Thalys ticket not received
Thalys tickets are issued directly by the rail operator, separately to the confirmation email from Rail Europe, and should be received within a few minutes of completing your purchase.
Tickets are delivered from the email address email@example.com. If you don't receive them soon after placing your order, search for an email from this address, including in any junk/spam folders.
If you still haven't received your tickets, you can retrieve your tickets from the Thalys website. Enter your PNR reference and surname into the "Tickets" section at the top of the homepage. Then you will be able to print or resend your tickets to the same email.