UK: Delays & disruptions

Engineering works are taking place at places across Britain, affecting various services. You can find details of major works below, but it's also possible to check the status of a train using the National Rail Enquiries departure board.

IN THIS ARTICLE

Current disruption

1. London Kings Cross station and East Coast Main Line closed on certain dates

From 1 October 2020 until early summer 2021

A £1.2bn upgrade will modernise key parts of the East Coast Main Line and improve journeys for passengers between London, the North and Scotland. Once completed, it will deliver quicker, more reliable journeys across the route and create capacity for thousands of extra seats per day on some of the busiest long-distance services in the country. The project runs over winter 2020/21 and on into early summer 2021.

This affects many daytime train services from London Kings Cross to Peterborough, Lincoln, Doncaster, Leeds, Hull, York, Durham, Newcastle, Edinburgh, Stirling, Perth, Aberdeen and Inverness. Overnight trains are not affected. The disruptions to services are mainly concentrated on weekends and public holidays, but there is an extended period - from 1 March to 4 June 2021 - when a special timetable will operate with a small number of trains cancelled. 

There are some weekends in the period up to June 2021 when London Kings Cross station will be completely closed. This complete closure also applies to the period from 25 to 30 December 2020 inclusive. There are many additional weekends when the number of trains serving Kings Cross will be much reduced. You can check the affected dates on the East Coast Upgrade website

Our journey planner on the Rail Europe website is updated to reflect the amended timetables - so it shows the trains which should actually run on any given date, once they are released for sale. If you are trying to book a journey out of London Kings Cross on a date when the station is closed, you may find that our booking system returns no results. If this happens try redoing the search using the starting station 'London (Any Station)' rather than 'London Kings Cross'. In some cases using 'London St Pancras' as your start station may yield results. 

Four rail companies' operations are affected by this major upgrade programme on the East Coast Main Line. They are LNER, Grand Central, Hull Trains and Great Northern & Thameslink. 

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What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection. If you need to submit a claim, see: Submitting a claim for a UK train.

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

Please note that this information is provided by the rail operator and cannot be guaranteed by Rail Europe UK.