UK: Delays & disruptions

Engineering works are taking place at places across Britain, affecting various services. You can find details of major works below, but it's also possible to check the status of a train using the National Rail Enquiries departure board.


Current disruption

1. Traffic disruptions in UK due to bad weather. 

Unfortunately routes in UK are impacted by the bad weather and some delays and cancellations are expected.

After 5:00PM GMT today, there will be no services North of Edinburgh, and there is a 50mph speed restriction in place between Newcastle and Edinburgh until close of service. 

This will increase journey times by approximately 60 minutes.

On Thursday 17 th February, they plan to run a full timetable with the exception of the Aberdeen, Inverness and Glasgow services, which will be started from Edinburgh.

On Friday 18 th February, Storm Eunice is expected to bring severe weather conditions across the UK, which is likely to cause significant disruption to services.

We ask all customers to check before they travel as this may be subject to change at short notice.

After sales: 

All customers with tickets dated for travel on Friday 18th February will be able to use these tickets to travel on Thursday 17th February instead.

Alternatively, if any customers prefer not to travel, full refunds can be claimed by contacting Rail Europe through the usual channel for exceptional requests.

2. Major Engineering Work during the Christmas and New Year period

Major engineering work will be taking place during the holiday period. Network Rail carry out essential improvement and engineering work across the rail network during this time as fewer people usually travel by train.

During the Christmas and New Year period major engineering work will be taking place at the following locations:

London Victoria: Track and signalling upgrades. Southern services will run to / from London Bridge instead from 26 December to 3 January inclusive.

Leeds: Track remodelling, signalling upgrades and new overhead wire installation takes place between 27 December and 3 January inclusive.

Completed works:

Heathrow Airport - A normal service has resumed to and from the Airport following the successful completion of the engineering work which took place on Saturday 25 and Sunday 26 December.

Moorgate - Finsbury Park: A normal service has resumed to / from Moorgate following the successful completion of engineering work which took place on Monday 27 and Tuesday 28 December. 

3. Industrial action affecting CrossCountry services on Friday 31 December

Due to planned strike action by members of the RMT union, CrossCountry will only be able to run a very limited timetable on New Year’s Eve, Friday 31 December.

CrossCountry are advising customers to alter travel plans and avoid travel on their services on Friday 31 December.

CrossCountry will run a core but heavily reduced service between:

  • Edinburgh and Plymouth
  • Manchester Piccadilly and Bournemouth
  • Birmingham New Street and Peterborough (a supplementary bus replacement runs between Leicester and Peterborough)

CrossCountry will NOT run any trains between:

  • Aberdeen and Edinburgh
  • Glasgow Central and Edinburgh
  • Derby and Nottingham
  • Peterborough and Stansted Airport
  • Cheltenham Spa and Cardiff Central
  • Newton Abbot and Paignton
  • Plymouth and Penzance


What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection. If you need to submit a claim, see: Submitting a claim for a UK train.

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

Please note that this information is provided by the rail operator and cannot be guaranteed by Rail Europe.