UK: Delays & disruptions

Engineering works are taking place at places across Britain, affecting various services. You can find details of major works below, but it's also possible to check the status of a train using the National Rail Enquiries departure board.


Current disruption

1. Disruptions to train services in Scotland

12 August until late October.

Following flooding in the Falkirk area, the mainline train services between Glasgow and Edinburgh which would normally run via Fallkik are cancelled. Alternative slower services via other routes are running as normal. Passengers who would normally rely on the fast trains between Edinburgh and Glasgow are advised that journey time is extended by about an hour. 

Elsewhere in Scotland, trains services between Dundee and Aberdeen are still affected by the aftermath of a landslide and rail accident near Stonehaven. Bus services are replacing trains between Dundee and Aberdeen. LNER and CrossCountry trains from England to Dundee and Aberdeen will not run beyond Edinburgh. Tickets may be used without endorsement on Scotrail trains from Edinburgh to Dundee, where passengers continuing to Aberdeen will need to change onto the rail-replacement bus services. 

2. Disruption to train services on the Conwy Valley Railway in North Wales

9 February 2020 until late September 2020: NB. This disruption is now lifted. The Conwy Valley line reopened on Monday 28 September.

Storm Ciara, which bought 90mph winds, extreme rainfall and flooding across Wales on Sunday 9 February, caused extensive damage on the Conwy Valley Line, north of Llanrwst. A reduced rail replacement bus service will operate between Llandudno Junction and Blaenau Ffestiniog until further notice

3. Temporary Closure of the Heart of Wales Railway (Mid-Wales and South Wales)

14 August 2020 until at least late October 2020

The Heart of Wales Line is currently closed between Llanelli and Shrewsbury. This is due to a derailed freight train near Llangennech and damage as a result of extreme weather between Llandrindod Wells and Craven Arms.Trains are unable to run between Llanelli and Shrewsbury. There is currently no estimate available as to when the line will reopen.

Buses and minibuses will replace trains along the whole of the Heart of Wales Line route between Swansea and Shrewsbury. For those stations with minibus-only access, customers may be required to change between larger buses and minibuses. The duration of road journeys can be considerably longer than the trains they replace. The duration of a typical bus journey along the whole route from Shrewsbury to Llanelli is between 6 and 7 hours.

For passengers travelling from the Swansea / Llanelli area to Craven Arms and Shrewsbury, an alternative rail route is available via Cardiff and Hereford. Direct trains from Llanelli and Swansea to Craven Arms, Shrewsbury and beyond are available via this alternative route which is a faster and more convenient option that replying upon the rail-replacement buses along the Heart of Wales line.


What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection. If you need to submit a claim, see: Submitting a claim for a UK train.

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per fare conditions.

Please note that this information is provided by the rail operator and cannot be guaranteed by Rail Europe UK.