Rail Europe booking fee
There has been a lot of talk of silver linings over these past few tough months, and we hope that our decision to remove all booking fees is one of those. At the moment, there is a booking fee of £4.95, €5.95 or $5.95 on non-UK train journeys over the value of £15, €15 or $15 and, from 29 July until 31 December 2020, this will be removed at point of purchase for all train operators.
As train traffic is coming back to near normal in most European countries, and train companies are following strict safety guidelines, we can think of no better mode of transport for a special trip back out into the world.
We are keen, therefore, to get people back travelling by train as we believe it to be safe, speedy and straightforward whether you are travelling to see family, friends or find some much needed freedom after lockdown. We hope that, with no fees, this will help you see that there is a little light at the end of the tunnel.
For seven years, Loco2 (now Rail Europe) was able to offer our customers train tickets without any booking fees. Sadly, this business model was not sustainable, and in September 2019 we added a booking fee to all journeys except domestic UK.
Note that you will not be charged a fee for orders costing less than £15/€15/$15.
Why do you charge a booking fee?
We make only a very small commission on each order, and that commission isn't enough to cover our costs. Without a booking fee, our business could not be sustained.
This fee also allows us to bring you better technology, such as Pricehack (our split ticketing system), mobile tickets, and top-notch customer support. Our booking platform is second to none and makes booking international rail journeys fast and simple. Charging a fee means we can continue to improve our service and remain one of Europe's best rail booking platforms.
Do you add a booking fee per item or per order?
The fee is charged only once per order. That means if you have five different journeys in your basket, the fee is only added once.
Do you charge a booking fee on all journeys?
No. We do not charge a booking fee for domestic UK journeys.
Note that if you book a Pricehack fare we collect a small part of your savings, but this is different from a booking fee.
Is the booking fee refundable?
Unfortunately, the booking fee is non-refundable regardless of your ticket's fare conditions.
Once you rebrand to Rail Europe, will there be fees on all your new websites, i.e., your German and Spanish sites?
Yes, we will apply the same pricing and fee to all of our new sites.