Can I change my train ticket delivery method?
Choosing your delivery option
Most tickets on Rail Europe are available via one or more of the following delivery methods:
- Print-at-home - PDF ticket sent by email; print before travel
- Mobile or e-tickets - show your ticket on your smartphone or another mobile device
- Collect-at-station - use a collection reference, and in some cases, your payment card, to collect tickets at the station before travel
- Paperless - you'll have a reference number instead of a ticket
Changing your ticket delivery method after purchase
|Rail operator/route||Delivery options|
|Eurostar Intercapitals (London-Pairs/Brussels etc.)||
|French Connection (Eurostar + TGV)||
|Deutsche Bahn||If you selected mobile tickets, you can use your "Auftragsnummer" to download print-at-home tickets from Deutsche Bahn.|
|Trenitalia Regionale||You can present print-at-home tickets on Regionale trains in Italy on a smartphone or other mobile device.|
|Trenitalia||Paperless tickets for Trenitalia tickets are not available in any other format.|
|Italo||Paperless tickets for Italo trains do not require you to have a printout. However, we can obtain one if you need it for some reason.|
|UK trains||It is not possible to change the delivery method for UK trains once your ticket is booked.|
It is not possible to change the delivery method for Renfe-SNCF trains or other international tickets to/from Spain. They must be printed out before travel.
You can always apply for a refund and re-book new tickets with your desired delivery method, if your fare conditions permit it.