Eurostar check-in procedure
IN THIS ARTICLE
Eurostar check-in time
How early you check in for your train depends on your travel class:
*Please note that currently customers are advised to arrive 60 mins before departure time due to Covid-19 regulations.
| Traveller type | Minimum time before departure |
| Standard | 30 minutes (45 mins on weekends and bank holidays) |
| Standard Premier | 30 minutes (45 mins on weekends and bank holidays) |
| Eurostar™ carte classique holders | 30 minutes (45 mins on weekends and bank holidays) |
| Business Premier |
20 minutes |
| Eurostar™ carte blanche holders | 20 minutes |
| Travellers who need assistance boarding the train. See Eurostar's advice for those with special travel needs page for more information. | Please allow an extra 30 minutes in addition to the check-in time listed above |
| All travellers for direct Avignon or ski services | Please allow 1 hour to make sure you have time to load ski or snowboarding equipment |
* Eurostar carte blanche members may take one guest through Business Premier check-in on weekdays and up to 4 guests on weekends.
Check-in at Brussels opens once the previous service has departed, so advanced check-in time will vary.
Eurostar check-in process
- Eurostar passengers require a valid passport or identity card. You will pass through UK, French, Dutch or Belgian customs depending on the journey you are undertaking.
- From 01 October 2021 onwards, EU, EEA and Swiss national identity cards will no longer be accepted as a travel document to enter the UK: a passport is now required.
- Non-EU passengers are responsible for checking if a visa is required for travel, prior to purchasing tickets.
- Children under 4 years old travel free with Eurostar, so they don’t have to be included in your booking and won’t require a ticket. They won’t have a luggage allowance or a seat, so they will need to sit on the lap of a parent or guardian. However, all children will still need their own passports.
Collecting Eurostar tickets
If you have collect-at-station tickets that you’re picking up on the day of travel, be sure to leave a little extra time in case there’s a queue. Our Help article contains detailed instructions for collecting Eurostar tickets.
Manual check-in for Deutsche Bahn tickets
If you have a Deutsche Bahn ticket that includes travel on the Eurostar (for example a London Sparpreis fare), you will need to go to the manual check-in desk. Simply present your print-at-home Deutsche Bahn ticket to staff, who will print a boarding pass for you.
Eurostar luggage allowance
- The ticket price includes 2 luggage per pax (up to 85cm long). You don’t need to check in luggage as long as it's within your allowance. There is no luggage weight restriction on Eurostar; you just have to be able to carry your bags onto the train. See our luggage requirements article for more information.
Departing from Amsterdam on Eurostar?
- Get to the station at the recommended arrival time to allow plenty of time to get through border controls and security. Once you’ve scanned your ticket at the NS gates, head to platform 15b, where Eurostar trains depart from. The terminal is located at the far end of platform 15b. Once you arrive, your tickets will be checked. You’ll then go through security and passport control in the building at the end of the platform. You can then relax in the departure lounge, where you’ll find seating areas, plugs and vending machines, until it’s time to depart.
- Information on how much in advance should you be at the Amsterdam station for your Eurostar departure can be found below. Ensure to follow these timings to avoid running late for boarding.
