How to claim compensation for a cancelled or delayed train or bus
This article explains how to claim compensation for a delayed or cancelled train or bus.
IN THIS ARTICLE
Evidence required for a claim
Here's what you will need:
- Your original tickets.
- Receipts for any additional expenses.
- Proof of your delay*.
*You can obtain proof of your delay from the ticket inspector or staff at a ticket office. Tickets are typically stamped or initialed with the length of delay written on them.
How to submit your claim
Most rail operators will allow you to submit your claim online. Below is a list of all of the rail operators we sell tickets for, and instructions for submitting your claim to them.
- Submitting a claim for a delayed UK train
- Submitting a claim to SNCF
- Submitting a claim to Eurostar
- Submitting a claim to Deutsche Bahn
- Submitting a claim to Renfe
- Submitting a claim to Trenitalia
- Submitting a claim to Thello
- Submitting a claim to Thalys
- Submitting a claim for Italo trains:
- Customers travelling on delayed Italo trains should send their tickets and any other evidence to us via email so we can submit the claim on your behalf.
- Submitting a claim for non-flexible tickets
- Submitting a claim for a bus journey
- If your bus journey is not run by a rail operator. Otherwise, see the relevant rail operator links above.
What compensation can I expect?
Although Rail Europe can't guarantee how compensation will be awarded for your claim, the CIV rules for trains include the following guidelines:
- 60 - 119 minutes of delay: 25% ticket value
- 120+ minutes of delay: 50% ticket value
Most rail operators pay money into the bank account that was used to buy the tickets. However, some issue vouchers for future travel.