Submitting a claim to SNCF
If your French train is delayed or cancelled, you can submit a claim directly to SNCF for a refund. The following guidelines will assist you.
IN THIS ARTICLE
How do I submit a claim?
You will need your PNR reference to hand (e.g. QTHYLT), which can be found in your Rail Europe account, confirmation email or tickets.
How will the refund be paid?
You have two options:
For delays less than 60 minutes. SNCF will email the voucher code to you directly and explain how to use it. Vouchers are usually valid for one year.
- Bank transfer
For delays longer than 60 minutes. You can request a bank transfer to receive your compensation. Just select Virement (transfer) from the "type de compensation" menu and enter your bank details - BIC code and IBAN number. You can usually find these numbers on your bank statement, but ask your bank if you're aren't sure
How do I claim for additional expenses?
SNCF will only consider (but not guarantee) refunds for overnight accommodation and transport between the station and accommodation. All other expenses should be pursued with your travel insurance provider.
Select " Le problème concerne - Voyage > Trafic Pertubé > Prise en charge".
How do I claim for a regional train?
Once you've found the relevant authority, you can submit your claim by post or online using the contact details on SNCF's website.