SNCF France strikes December 2019

Widespread transport strikes in France in December 2019 will affect a large number of trains, operators and routes from 4 December. We will update this article as we receive more information about specific trains, claims processes, and other details. Please see your relevant rail operator below. 

IN THIS ARTICLE

SNCF

The best way to tell if your train is running is to run a search for your train number and travel date on SNCF's website. Each day throughout the strike, information on trains for the following day will be made available at 17:00.

Note that SNCF have closed the sale of most trains on strike dates, so if you run a search on raileurope.co.uk and no trains appear, it's because they are no longer open for sale. It is not an indication that a specific train isn't running

What to do if your SNCF journey is affected

SNCF have recommended that anyone traveling through 8 December postpone their journeys if possible. 

You can complete a full refund via your Loco2 account before departure. After your scheduled departure time, you must submit a claim

Eurostar

Eurostar have announced many cancelled trains. We have emailed all Rail Europe UK customers with cancelled trains. 

What do to if your Eurostar journey is affected

If your Eurostar train is cancelled, you have a few options:

1

The fastest and easiest way to change your ticket is at the station. Eurostar will change your ticket there free of charge, subject to availability. You can do this at any time before your original departure. 

2
You can try to change your ticket on Eurostar's site using this link, free of charge. You'll need your 6-digit PNR (note this is not your RE- booking reference) and a surname of a passenger). We've had mixed results with this process. 

3

You can exchange your tickets via your Rail Europe account. We will then pursue a claim on your behalf for the additional costs, though usually they will only refund the cost of the original ticket. Please note that Eurostar can take three months to process refunds this way. 

4
Eurostar have made some cancelled trains refundable via your Rail Europe UK account, so you can try there. Pleaes note if you have a return journey and one leg is still running, it cannot be refunded via your account. You will need to submit a claim.
5
If you don't wish to travel, you can submit a claim to Eurostar for your tickets.

Thalys

Thalys have cancelled a few trains, but no Rail Europe UK customers are affected by these cancellations. Other trains will only be operating with a single carriage, so your train seat may change. You should speak to staff at the station on the day of travel. 

Thello

Due to the strike, Thello trains will not run in France from 4 - 8 December. Thello has put in place the following alternative transportation.

Bus replacement service: Paris - Dijon - Milan - Dijon - Paris.  

  • Coaches will leave from Paris Gare de Lyon Hall 2 next to platform 23.
  • Coaches will leave from the Dijon Ville station (31, cour de la Gare 21000 Dijon)

To travel in one of the bus replacement services you should arrive at least 20 minutes before your originally scheduled departure time.

The service between Milan and Venice is still by train, since this is a domestic Italian leg. You will transfer from the bus to the train in Milan. 

If you prefer not to travel please contact us, so we can assist you in filing a claim to recover the cost of the tickets.  

Renfe-SNCF

All international Renfe-SNCF trains have been cancelled between 5 and 10 December. No alternative transport is provided.

The trains are closed for sale between 11 and 15 December.

You can view the status of your train on the SNCF website by entering your train number and travel date.

If your train has been cancelled, you have a couple of options:

  • Exchange your ticket for another date:  
    • If you exchange your ticket before 15 December, it will be free of charge. 
    • If the exchange is made after the scheduled departure of the train, the exchange will be processed as normal and you will need to pay any fees and additional costs as per your fare conditions. 
    • You can exchange your tickets via your Rail Europe account. Alternatively, you can exchange your tickets at the departure station.
  • Cancel your ticket and request a full refund:

France <> Germany trains

All trains between 5 and 9 December are closed for sale, and Deutsche Bahn recommending postponing your trip if possible. 

All tickets booked through DB on these dates should be fully refundable via your Rail Europe UK account. We will update this article when we have more details. 

Tickets for onward travel

If you have tickets for onward travel on trains which are scheduled to run as normal, refunds and exchanges are only permitted as per the fare conditions. We recommend that you submit a claim to your travel insurer if you miss connections for trains not affected by the cancellations, or incur any additional costs.

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