Updates for our train travellers on coronavirus (COVID-19)

Conditions can vary every day and are only valid until further updates on our websites (as per train operators' updates).

As train traffic is coming back to near normal in most European countries, and train companies are following strict safety guidelines, we can think of no better mode of transport for a special trip back out into the world. It is worth noting that Rail Europe connects in real time with train operators. This means that all journeys that appear in our search results will be in service and, therefore, can be booked. 

At Rail Europe we care for the health, safety and satisfaction of our customers and, together with train operators, we can help you get back on track again by giving you the main travel prerequisites and all necessary information. We may not be able to embrace everyone we want yet, but we can certainly start to embrace travel again. 

I have already booked and don’t want to travel. Can I get a refund?

This depends very much on the train operator you have booked to travel with. Italo and Eurostar, for example, do not offer any exceptional refunds beyond their standard policy. 

Train operators’ policies change regularly and we will update the details below as soon as we get information. If your train operator is not listed below, then they have not yet offered a refund policy based on coronavirus, but their normal terms and conditions will apply. In some cases, you need to go to the train operator’s website to claim the refunds - we provide all relevant links below. 

Off Peak and Anytime tickets for all journeys can currently be refunded at no additional cost. Claims must be submitted within 56 days of the travel date. Advance tickets for all journeys can be refunded at no additional cost if purchased before 23 March 2020, at 07.00 hrs, for travel on or after 23 March 2020. Claims must be submitted prior to the travel date. You can refund or exchange all of these ticket types via your Rail Europe account.

SNCF France and International trains

All TGV, Intercité or TER trains, as well as France-Germany TGV, France-Switzerland TGV (Lyria), and France-Italy TGV tickets, for travel up until 31 August 2020 are exchangeable and refundable at no extra charge, as long as they are requested prior to travel. For exchanges, if the new fare is more expensive, the customer pays the price difference. You can apply for a full refund via your Rail Europe UK account before departure. 

France-Spain high-speed TGV

Train services #9700 and #9711 are cancelled until 31 August 2020.  All travellers with tickets for cancelled trains only can request a refund up to 3 months after the date of travel. You can apply for exchanges or refunds via your Rail Europe UK account.

Thello

Full refunds are being offered to all travellers on Thello trains between Paris and Venice for travel between 10 March - 31 July 2020 and for all trains between Marseille-Nice-Milan between 10 March and 03 June 2020. For refund details see here.

Renfe

Full refund or exchange for all customers wanting to opt out of travel. Valid for all travel until 31 August 2020. Exchange or cancellation of tickets must be done prior to travel dates. Contact us via the "More Help" beacon on our contact page and we will process it for you.

France-Spain high-speed TGV

Train services #9700 and #9711 are cancelled until 31 August 2020.  All travellers with tickets for cancelled trains only can request a refund up to 3 months after the date of travel. You can apply for exchanges or refunds via your Rail Europe UK account..

Italo

Italo offered a free exchange of all tickets for journeys up to 13 June 2020, in the form of a voucher which is valid for one year. Applications were closed on 30 May on Italo’s website.

Trenitalia

Full refund for all customers opting out of travel for reasons associated with the coronavirus pandemic. Requests must be submitted by 30 June 2020. This also applies to Eurocity Italy-Switzerland and Italy-Austria trains. Contact us via the "More Help" beacon on our contact page and we will process it for you.

Thello

Full refunds are being offered to all travellers on Thello trains between Paris and Venice for travel between 10 March - 31 July 2020 and for all trains between Marseille-Nice-Milan between 10 March and 03 June 2020. For refund details see here.

DB offers two options:

1) A free exchange of all tickets, in the form of a voucher. Valid for all travel up until 04 May 2020 as long as the tickets were booked by 13 March 2020. You can apply on DB’s website, which takes you directly to their claim form.

2) Use your original tickets on the same route for travel up until 31 October 2020, as long as the tickets were booked by 13 March 2020. If you opt for this, there's nothing further for you to do — just make sure you show the original ticket and ID on board.

OBB is offering vouchers for travel up to 01 June 2020. The vouchers are valid for 10 years from the date of issue. You can apply on OBB's website which takes you directly to their claim form, then choose "I would like to reimburse a ticket".

Thalys

All Thalys tickets for travel on cancelled trains between 10 March - 29 August 2020 are exchangeable or refundable without an additional charge, if requested within 30 days after the travel date.

For trains that were not cancelled:

- If you bought tickets before 23 June 2020, for travel during July and August, Thalys will exchange them, without an additional charge, up to 30 days before the departure date.

- If you bought your ticket between 23 June and 31 August 2020, Thalys will also exchange them, without an additional charge. In both cases you will only have to pay the price difference between the old and new ticket.

For more information contact us via the "More Help" beacon on our contact page.

Thalys

All Thalys tickets for travel on cancelled trains between 10 March - 29 August 2020 are exchangeable or refundable without an additional charge, if requested within 30 days after the travel date.

For trains that were not cancelled:

- If you bought tickets before 23 June 2020, for travel during July and August, Thalys will exchange them, without an additional charge, up to 30 days before the departure date.

- If you bought your ticket between 23 June and 31 August 2020, Thalys will also exchange them, without an additional charge. In both cases you will only have to pay the price difference between the old and new ticket.

For more information contact us via the "More Help" beacon on our contact page.

Eurostar offers a free exchange of all tickets, in the form of a voucher, for journeys between 13 March and 07 September 2020. Vouchers may be redeemed up until 12 months from the date of issue, for a new Eurostar booking up to six months in advance. You can apply directly on Eurostar’s website. For any other questions, please feel free to contact us.

Are all European trains being cancelled because of the coronavirus pandemic?

European train operators are updating their train services all the time as a result of the coronavirus pandemic. Many services are being cancelled, sometimes at the last minute. Please check on the train operator’s website for timetable updates. 

Will I be insured for travel in Europe at the moment?

Some travel insurance companies put policy sales on hold during the height of the pandemic but this is changing as each country opens up again. We advise checking with your travel insurance company for any specific terms and conditions before travelling.

Many thanks for your patience as we continue to inform and, hopefully, reassure you, our valued customers.

Rail Europe Customer Support

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