Updates on train services in Europe due to COVID-19 situation

      At Rail Europe we care for the health, safety and satisfaction of our customers. As vaccination is quickly ramping up and frontiers reopening, together with the European train operators, we can help you travel safely by giving you all the main prerequisites and necessary information for travel.

      Our advice for the best travel experience:

      - check carefully the conditions and governmental measures of the countries you are travelling from and to: below you can find links to the main European Government’s measures. In particular, pay attention to the Health Pass requirements which are progressively being implemented by European countries;

      - book flexible tickets if you do not want to take risks if your trip shall be canceled in case of restrictions imposed by or on your country of origin or destination; consider that Rail Europe applies the rules of the rail operators which, with few exceptions, have now returned to their regular exchange and refund policies;

      - continue to adopt the barrier gestures all along your travel: wear a mask all along your trip, wash your hands regularly, when coughing or sneezing cover your mouth and nose with your arm or use a disposable tissue, dispose of any tissues you have used, avoid close contact when greeting people, and respect a distance of at least one meter;

      Updates per country or rail operator

      Please find here all the official information from the French government for travellers entering France.

      Please find here all the official information on the Health Pass in France.

      SNCF

      Train tickets are now exchangeable and refundable free of charge up to 3 days before departure, for Intercités, TGV INOUI in France and internationally (excluding Lyria, Renfe SNCF in cooperation, Eurostar, Thalys).

    Please find here all the official information from the German federal government for travellers entering Germany.

    Please find here all the official information from the Swiss federal government for travellers entering Switzerland.

    As of 13 September 2021, only fully vaccinated Americans and Canadians will be allowed to travel to Switzerland. Recovered and tested Americans will no longer be able to travel.

    Please find here all the official information on the Health Pass in Switzerland.

    Please find here all the official information from the Italian government for travellers entering Italy.

    Please find here all the official information on the Health Pass in Italy.

All travellers coming into Italy need to fill out a self-declaration form regarding their health status. You can access this form here

Please find here all the official information from the Spanish government for travellers entering Spain.

Please find here all the official information from the British government for travellers entering the United Kingdom, as well as the specific rules applying to England, to Scotland, to Wales, and to Northern Ireland.

If you intend to travel abroad from the United Kingdom, please check carefully British rules here, as well as the rules applying to each country here. In particular, please note that everyone (including UK nationals and residents) entering the UK from overseas must provide proof of a negative COVID-19 test taken within 3 days prior to direct departure and fill the Passenger Locator Form up to 48 hours before arrival.

Unused National Rail Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Advance tickets are not refundable. You can apply for refunds up to four weeks from the last day that the ticket was valid.

If the train you are booked on does not run or is disrupted, refunds will be made on all ticket types with no admin fee.

If you booked an Advance ticket before the National Lockdown was announced on 04 January 2021 and will no longer be travelling, you should apply for a travel voucher or reschedule your journey free of charge. You need to do this before their first train departs and pay the difference if your new ticket is more expensive.

Please find here all the official information on the Health Pass in the United Kingdom.

Please find here all the official information from the Dutch government for travellers entering the Netherlands.

Please find here all the official information from the Belgian federal government for travellers entering Belgium.

Please find here all the official information from the Austrian government for travellers entering Austria.

When travelling by Thalys, please check the travel rules for France, Germany, the Netherlands and Belgium on each government’s website as travel restrictions apply.

As of Monday 09 August 2021, it will be mandatory to be in possession of both a mask and a valid EU Digital COVID Certificate to access Thalys trains.

From Sunday 18 July 2021, COVID test requirements changed for entry into France.

Passengers must prove one of the three following items:

  • That they are fully vaccinated (with an EMA-approved vaccine):
  • OR that they have been tested (PCR or antigen) with a negative result within the last 48hrs;
  • OR that they have recovered from COVID-19, attested by a positive PCR or antigen test result, at least 15 days and no more than 6 months old.

As from 01 August 2021, travellers entering or re-entering Germany with Thalys are required to present a valid European digital COVID certificate and wear a medical mask.

All Thalys tickets purchased up until 31 December 2021 inclusive may be exchanged until the departure of the train. However, any difference in fare will be paid by the customer and for Mini fares a 5€ fee per ticket will be charged.

If the train has been cancelled, tickets may be exchanged or refunded (refund request to be submitted no later than 30 days after the travel date).

When travelling by Eurostar, please check very carefully the travel rules for France, England, the Netherlands and Belgium on each government’s website as travel restrictions apply.

From Sunday 18 July 2021, COVID test requirements changed for entry into France.

Passengers must prove one of the three following items:

  • That they are fully vaccinated (with an EMA-approved vaccine):
  • OR that they have been tested (PCR or antigen) with a negative result within the last 48hrs;
  • OR that they have recovered from COVID-19, attested by a positive PCR or antigen test result, at least 15 days and no more than 6 months old.

If you intend to travel abroad from the United Kingdom, please check carefully British rules here, as well as the rules applying to each country here. In particular, please note that everyone (including UK nationals and residents) entering the UK from overseas must provide proof of a negative COVID-19 test taken within 3 days prior to direct departure and fill the Passenger Locator Form up to 48 hours before arrival.

From 01 March 2021, customers who book Eurostar tickets in Standard or Standard Premier will be able to exchange their tickets with no fee, but with the fare difference, up to 7 full days before departure. Any exchanges made between the 7 day cut off point and departure will be subject to an exchange fee plus the difference in fare.

If your train has been cancelled on any date Eurostar will issue an e-voucher valid for 12 months. Please submit your request within 60 days of your initial outbound travel date.

All Eurostar tickets for travel up until 30 September 2021 may be exchanged in the form of an EVoucher. EVouchers are valid up to 30 December 2021 for travel to any Eurostar destination (subject to availability). If you are claiming an EVoucher because you are no longer planning to travel, the request must be made 7 full days  before departure. You will not be able to claim an Evoucher after that cut off point.

The validity of all Eurostar EVouchers already issued has been extended to 30 December 2021.

You can apply directly on the Eurostar website. For any other questions, please feel free to contact us.

    If you are travelling by TGV Lyria, please check the travel rules for France, and Switzerland on each government’s website as travel restrictions apply.

    From Sunday 18 July 2021, COVID test requirements changed for entry into France.

    Passengers must prove one of the three following items:

    • That they are fully vaccinated (with an EMA-approved vaccine):
    • OR that they have been tested (PCR or antigen) with a negative result within the last 48hrs;
    • OR that they have recovered from COVID-19, attested by a positive PCR or antigen test result, at least 15 days and no more than 6 months old.

    Travel dates from 12 May 2021, booked from 5 January 2021 inclusive. Exchange charge: €0 / CHF 0 (except in the event of any difference in the fare). Refund charge: €30 / CHF 33.

    Many thanks for your patience as we continue to inform and, reassure you, our valued customers.