Updates on train services in Europe due to COVID-19 situation

      At Rail Europe we care for the health, safety and satisfaction of our customers. As vaccination is quickly ramping up and frontiers reopening, together with the European train operators, we can help you travel safely by giving you all the main prerequisites and necessary information for travel

      Our advice for the best travel experience :

      - check carefully the conditions and governmental measures of the countries you are travelling from and to: below you can find links to the main European Government’s measures. In particular, pay attention to the Health Pass requirements which are progressively being implemented by European countries; in addition to the information below, for the European Union countries you can also check Re-open EU website and simulate your itinerary;

      - book flexible tickets if you do not want to take risks if your trip shall be canceled in case of restrictions imposed by or on your country of origin or destination; consider that Rail Europe applies the rules of the rail operators which, with few exceptions, have now returned to their regular exchange and refund policies;

      - continue to adopt the barrier gestures all along your travel: wear a mask all along your trip, wash your hands regularly, when coughing or sneezing cover your mouth and nose with your arm or use a disposable tissue, dispose of any tissues you have used, avoid close contact when greeting people, and respect a distance of at least one meter;

      Updates per country or rail operator

      Please find here all the official information from the French government for travellers entering France.

      A Health Pass is required in France to access places of leisure and culture, in cafes, bars, restaurants, some shopping centres, and long-distance transport. Please find here all the official information on the Health Pass in France.

    Please find here all the official information from the German federal government for travellers entering Germany.

    Please find here all the official information from the Swiss federal government for travellers entering Switzerland.

    Please find here all the official information on the Health Pass in Switzerland.

    As of 25 October, 2021, all people vaccinated outside of the EU (including tourists from the U.S. and Canada) are required to apply for the Swiss vaccination certificate in order to enter indoor venues in Switzerland.

    Please find here all the official information from the Italian government for travellers entering Italy.

    A Health Pass is required in Italy to access places of leisure and culture, museums, in cafes, bars, restaurants, some shopping centres, and long-distance transport. Please find here all the official information on the Health Pass in Italy.

All travellers coming into Italy need to fill out a self-declaration form regarding their health status. You can access this form here

Please find here all the official information from the Spanish government for travellers entering Spain.

Please find here all the official information from the British government for travellers entering the United Kingdom, as well as the specific rules applying to England, to Scotland, to Wales, and to Northern Ireland.

Travelers may be asked to show a health pass to travel, or at events and venues in the United Kingdom, please find all details about the NHS Pass here, and all the information on your country of origin here.

If you intend to travel abroad from the United Kingdom, please check British rules here, as well as the rules applying to each country here.

From 01 October 2021 onwards, EU, EEA and Swiss national identity cards are no longer be accepted as a travel document to enter the UK: a passport is now required.

Unused National Rail Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Advance tickets are not refundable. You can apply for refunds up to four weeks from the last day that the ticket was valid.

If the train you are booked on does not run or is disrupted, refunds will be made on all ticket types with no admin fee.

Please find here all the official information from the Dutch government for travellers entering the Netherlands.

Please find here all the official information from the Belgian federal government for travellers entering Belgium.

Due to the current lockdown, travel to Austria for touristic purposes will only be possible again after 13 December.

Please find here all the official information from the Austrian government for travellers entering Austria.

When travelling by Thalys, please check the travel rules for France, Germany, the Netherlands and Belgium on each government’s website as travel restrictions apply.

As of Monday 09 August 2021, it is mandatory to be in possession of both a mask and a valid EU Digital COVID Certificate to access Thalys trains.

All Thalys tickets purchased up until 31 December 2021 inclusive may be exchanged until the departure of the train. However, any difference in fare will be paid by the customer and for Mini fares a 5€ fee per ticket will be charged.

If the train has been cancelled, tickets may be exchanged or refunded (refund request to be submitted no later than 30 days after the travel date).

When travelling by Eurostar, please check the travel rules for France, England, the Netherlands and Belgium on each government’s website as travel restrictions apply.

From 01 October 2021 onwards, EU, EEA and Swiss national identity cards will no longer be accepted as a travel document to enter the UK: a passport is now required.

If you intend to travel abroad from the United Kingdom, please check carefully British rules here, as well as the rules applying to each country here.

From 01 March 2021, customers who book Eurostar tickets in Standard or Standard Premier may exchange their tickets with no fee, but with the fare difference, up to 7 full days before departure. Any exchanges made between the 7 day cut off point and departure will be subject to an exchange fee plus the difference in fare.

If your train has been cancelled on any date Eurostar will issue an e-voucher valid for 12 months. Please submit your request within 60 days of your initial outbound travel date.

The validity of all Eurostar EVouchers already issued has been extended to 30 December 2021.

You can apply directly on the Eurostar website. For any other questions, please feel free to contact us.

    If you are travelling by TGV Lyria, please check the travel rules for France, and Switzerland on each government’s website as travel restrictions apply.

    Many thanks for your patience as we continue to inform and reassure you, our valued customers.