Updates on train services in Europe due to COVID-19 situation
- that he/she does not suffer from COVID-19 or that he/she has not been subjected to a mandatory quarantine period of at least 14 days;
- that he/she is not experiencing symptoms attributable to COVID-19 such as, for example, a body temperature above 37.5°C, a cough or cold, and that he/she has not had contact with a person suffering from COVID-19 in the last 14 days;
- that he/she agrees to cancel his/her journey and inform the competent Health Authority in the event that any of the aforementioned symptoms emerge before his/her planned journey, or if they occur within eight days of the train services used for this journey arriving at their destination.
As the current health situation linked to COVID-19 is evolving, we advise you to check the conditions and governmental measures of the country you are going to with care. Rest assured that Rail Europe is connected with train operators in real time. This means that all journeys appearing in our search results can be booked. Please note that train operators’ transport plans are being revised and will change over the next few weeks. Always check that your train is running prior to departure.
At Rail Europe we care for the health, safety and satisfaction of our customers. Together with the train operators, we can help you travel safely by giving you all the main prerequisites and necessary information for travel. We do advise always checking with the local government of both your country of departure and your country of destination for the most up-to-date travel advice.
Please check our refund and exchange policies if you have not been unable to travel due to the health crisis. If there are no special refund conditions stated below, this means that the regular conditions apply. We are doing our utmost to process all refunds as quickly as we can and to maintain the excellent service we promise at Rail Europe. Conditions may vary day by day and are only valid until further updates on our websites (as per train operators’ updates).
To ensure your customer’s protection and that of all travellers, they are required to wear a protective face mask for the entire length of your journey in every European country. This includes when travelling to and from stations. They will have to respect the barrier gestures throughout their journey.
All train operators are putting new cleaning and sanitising measures in place to ensure safe travel.
Will your customers be insured for travel in Europe at the moment?
Some travel insurance companies have put policy sales on hold. We advise checking with both the travel insurance company and government travel advisory services before travelling.
Safety measures per country (updated as soon as we receive them)
Travellers are allowed to enter mainland France without any COVID-19 restrictions when arriving from: Member States of the European Union, Andorra, Australia, the Holy See, Iceland, Japan, Liechtenstein, Monaco, New Zealand, Norway, Rwanda, San Marino, South Korea, Singapore, Switzerland and Thailand.
All passengers travelling or returning to France from the UK on the Eurostar when in France, must complete and carry with them a Travel Exemption Certificate when leaving their homes or place of stay.
All tickets for TGV, Intercité, as well as for France-Germany TGV, France-Spain TGV, France-Italy TGV, or TER trains in combination with TGV are exchangeable and refundable at no extra charge for travel up to 07 March 2021 up to three days prior to departure included. For exchanges, if the new fare is more expensive, the customer pays the difference in price. You can apply for exchanges or refunds via your Rail Europe account.
No pandemic-related travel restrictions apply to travellers entering Germany from another member state of the European Union or from Switzerland, Liechtenstein, Norway, Iceland, Australia, Japan, New Zealand, Singapore, South Korea or Thailand.
However, all travellers must follow the quarantine rules of the relevant German federal state and the digital registration procedure for registration < https://www.einreiseanmeldung.de/#/> upon entry, and take a COVID-19 test upon arrival.
No COVID-19 restrictions apply to travellers entering Switzerland from Schengen Area countries, Andorra, Australia, Bulgaria, Croatia, Cyprus, Holy See, Ireland, Japan, Monaco, New Zealand, Romania, Rwanda, San Marino, South Korea, Singapore, Thailand or Uruguay. Persons arriving or returning to Switzerland from certain countries or regions may be required to go into quarantine.
The Swiss train operator SBB has as many seats as possible open for booking in order to keep passengers safely distributed throughout its compartments and carriages.
No COVID-19 restrictions apply to travellers entering Italy from Member States of the European Union, Andorra, Australia, the Holy See, Iceland, Japan, Liechtenstein, Monaco, New Zealand, Norway, Rwanda, San Marino, South Korea, Singapore, Switzerland and Thailand.
However, all travellers must follow the quarantine rules of their region of arrival and inform the local Public Health Authority, present COVID-19 test results (within 48 hours prior to entry) and a filled-in self-declaration form here.
At the moment of the booking, the customer must declare:
Trenitalia Tickets for travel from 17 November 2020 onwards are fully refundable. Refund requests must be submitted prior to departure by filling out this online form here.
All travellers coming into Italy need to fill out a self-declaration form regarding their health status. You can access this form here.
Travellers can enter Spain from the European Union, from a country in the Schengen Area, or from another country which has a reciprocal agreement with Spain for accepting travellers. These countries are Australia, China, South Korea, Japan, New Zealand, Rwanda, Singapore and Thailand. In all cases, travellers must show a health control form (HCF) self-declaration. The form must be completed and signed electronically before your arrival in Spain. If travelling from a high risk country or area, a negative SARS-CoV-2 test carried out within 72 hours prior to arrival in Spain must be provided.
National lockdown currently ongoing in the United Kingdom.
If you intend to travel the United Kingdom:
- you need to provide contact details and details of your journey in the 48 hours before you arrive in the UK. You must do this by online Passenger Locator Form.
- you must provide evidence of a negative COVID-19 test result taken up to 3 days before departure.
- you must self-isolate for 10 days, regardless of test result.
Unused National Rail Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Advance tickets are not refundable. You can apply for refunds up to four weeks from the last day that the ticket was valid.
If the train you are booked on does not run or is disrupted, refunds will be made on all ticket types with no admin fee.
If you booked an Advance ticket before the National Lockdown was announced on 04 January 2021 and will no longer be travelling, you should apply for a travel voucher or reschedule your journey free of charge. You need to do this before their first train departs and pay the difference if your new ticket is more expensive.
Travellers from the European Union and Schengen Area countries, as well as from Australia, Japan, New Zealand, Rwanda, Singapore, South Korea and Thailand, are allowed in the Netherlands but must self-quarantine for 10 days, even if the stay is less than 10 days, with no symptoms or with a negative COVID-19 test.
Travellers from the European Union and Schengen Area countries, as well as from the United Kingdom, Australia, Japan, New Zealand, Rwanda, Singapore, South Korea and Thailand, are allowed to enter Belgium but must present a COVID-19 negative test (within 72 hours prior to entry) and complete a Public Health Passenger Locator Form Passenger Locator Form. They may be placed in quarantine.
Entering Austria is permitted from Schengen Area countries as well as from Australia, Japan, New Zealand, Singapore and South Korea. All travellers entering Austria must register in advance and obtain a "pre-travel clearance" (PTC) which must be shown at the border (in digital format or as a hard copy).
A 10-day self-quarantine is mandatory, as well as a Declaration of Quarantine here. Except for travellers arriving from Australia, Finland, Greece, Iceland, Japan, New Zealand, Norway, Singapore, South Korea and the Vatican.
When travelling by Thalys, please check the travel rules for France, Germany, the Netherlands and Belgium on the dedicated sections of the current page.
All Thalys tickets purchased before 31 January 2021 inclusive for travel up until 31 May 2021 inclusive may be exchanged or refunded, depending on the status of the train.
If the train has been cancelled, tickets may be exchanged for free or refunded (refund request to be submitted no later than 30 days after the travel date).
If the train has not been cancelled:
1. Exchange: if the ticket is exchangeable as per the fare conditions, it may be exchanged before departure without a fee. However, any difference in fare will be paid by the customer. In this case, the exchange must be carried out before the departure time indicated on the initial ticket; if the ticket is not exchangeable, a refund in eVouchers can be offered covering the ticket price with a bonus of an additional 15€ per ticket. Requests for eVouchers must be submitted on www.thalys.com up to 30 days after the travel date.
2. Refund: either a refund in Thalys eVouchers covering the ticket price with a bonus of an additional 15€ per ticket (requests for eVouchers must be submitted on www.thalys.com), or a refund of the exact ticket price by bank transfer.
Thalys Standard & Comfort tickets purchased between 02 February and 31 August 2021 inclusive may be exchanged for free if the request is submitted prior to the travel. Mini and Deal fares may be exchanged as well with a 5€ fee if the request is submitted prior to the travel. They remain non refundable.
When travelling by Eurostar, please check the travel rules for France, the United Kingdom, the Netherlands and Belgium on the dedicated sections of the current page. Please also check the rules that apply to you in England, Scotland, Wales and Northern Ireland.
All Eurostar tickets for travel up until 28 February 2021 may be exchanged in the form of an eVoucher. EVouchers are valid up to 01 June 2021 for travel to any Eurostar destination (subject to availability). If you are claiming an eVoucher because you are no longer planning to travel, the request must be made by 23:59 (UK time) on the day before departure. If you are claiming an eVoucher because your train has been cancelled, please note that requests must be submitted within 60 days of your initial outbound travel date.
All tickets purchased after 01 July 2020 are flexible: if your plans change, they can reschedule for a later date as many times as they like. If you change your tickets at least 14 days before your initial travel date, there is no exchange fee. For exchanges within 14 days of your trip, exchange fees apply. Where tickets are exchanged for a higher-priced ticket, you will need to pay the difference in fare. However, please note that you will not get a refund if you switch to a cheaper ticket.
In case of a ticket for a Eurostar train that was expected to be cancelled, but which is on the contrary running, customers who still have a booking on this train and still wish to travel will not need to take any action. Customers who prefer not to travel at this time can either choose to exchange their ticket for a future departure date or request an eVoucher for the full value of their booking.
For trips originally scheduled up until 07 September 2020, vouchers may be redeemed up to 12 months from the date of issue, for a new Eurostar booking up to six months in advance.For trips originally scheduled from 08 September 2020 to 15 November 2020, vouchers may be redeemed up until 01 June 2021 for a new Eurostar booking up to six months in advance.
1. If the train is canceled, voucher requests should be submitted within a period of 60 days following the scheduled travel date.
2. If the train is not canceled, voucher requests should be submitted by, at the latest, midnight of the day before the scheduled travel date.
You can apply directly on the Eurostar website. For any other questions, please feel free to contact us.
If you are travelling by TGV Lyria, please check the travel rules for France and Switzerland on the dedicated sections of the current page.
TGV Lyria tickets may be exchanged for free. Refunds are free for travel up until 31 January 2021. Refunds for travel from 01 February are subject to a fee of €30 / CHF 33.
Many thanks for your patience as we continue to inform and, hopefully, reassure you, our valued customers.