Updates on train services in Europe due to COVID-19 situation
At Rail Europe we care for the health, safety and satisfaction of our customers. As vaccination is quickly ramping up and frontiers reopening, together with the European train operators, we can help you travel safely by giving you all the main prerequisites and necessary information for travel.
We advise you to check the conditions and governmental measures of the country you are going to with care. We give you below a page redirection to each Government’s measures.
To ensure your protection and that of all travellers, it is still recommended to wear a protective face mask for the entire length of your journey in every European country. This includes when travelling to and from stations. You will have to respect the barrier gestures throughout your journey.
All train operators are putting cleaning and sanitising measures in place to ensure safe travel.
Please be aware that most rail operators have now returned to their regular exchange and refund policies, with very few still applying exceptional COVID allowances. We strongly advise you to buy more flexible tickets if you are not certain of your travel date or of the restrictions imposed by or on your country of origin/destination.
Safety measures per country (updated as soon as we receive them)
Please find here all the official information from the French government for travellers entering France.
Please find here all the official information from the German federal government for travellers entering Germany.
Please find here all the official information from the Swiss federal government for travellers entering Switzerland.
Please find here all the official information from the Italian government for travellers entering Italy.
All travellers coming into Italy need to fill out a self-declaration form regarding their health status. You can access this form here.
Please find here all the official information from the Spanish government for travellers entering Spain.
Please find here all the official information from the British government for travellers entering the United Kingdom, as well as the specific rules applying to England, to Scotland, to Wales, and to Northern Ireland.
If you intend to travel abroad from the United Kingdom, please check carefully British rules here, as well as the rules applying to your destination available on the current page.
Failure to comply with the above measures is a criminal offence and passengers may be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
If you intend to leave the United Kingdom you should consider you may be asked by police to show your travel declaration form and any evidence proving your reason for travel. If your journey isn’t deemed essential, you may be fined and told to return home.
Unused National Rail Anytime, Off-Peak and Super Off-Peak tickets can be refunded and an admin fee applies. Advance tickets are not refundable. You can apply for refunds up to four weeks from the last day that the ticket was valid.
If the train you are booked on does not run or is disrupted, refunds will be made on all ticket types with no admin fee.
If you booked an Advance ticket before the National Lockdown was announced on 04 January 2021 and will no longer be travelling, you should apply for a travel voucher or reschedule your journey free of charge. You need to do this before their first train departs and pay the difference if your new ticket is more expensive.
Please find here all the official information from the Dutch government for travellers entering the Netherlands.
Please find here all the official information from the Belgian federal government for travellers entering Belgium.
Please find here all the official information from the Austrian federal government for travellers entering Austria.
All Thalys tickets purchased between 09 March 2021 inclusive and 30 August 2021 inclusive may be exchanged until the departure of the train. However, any difference in fare will be paid by the customer and for Mini fares a 5€ fee per ticket will be charged.
If the train has been cancelled, tickets may be exchanged or refunded (refund request to be submitted no later than 30 days after the travel date).
From 01 March 2021, customers who book Eurostar tickets in Standard or Standard Premier will be able to exchange their tickets with no fee, but with the fare difference, up to 7 full days before departure. Any exchanges made between the 7 day cut off point and departure will be subject to an exchange fee plus the difference in fare.
If your train has been cancelled on any date Eurostar will issue an e-voucher valid for 12 months. Please submit your request within 60 days of your initial outbound travel date.
All Eurostar tickets for travel up until 30 September 2021 may be exchanged in the form of an EVoucher. EVouchers are valid up to 30 December 2021 for travel to any Eurostar destination (subject to availability). If you are claiming an EVoucher because you are no longer planning to travel, the request must be made 7 full days before departure. You will not be able to claim an Evoucher after that cut off point.
You can apply directly on the Eurostar website. For any other questions, please feel free to contact us.
Travel dates from 12 May 2021, booked from 5 January 2021 inclusive. Exchange charge: €0 / CHF 0 (except in the event of any difference in the fare). Refund charge: €30 / CHF 33.
Many thanks for your patience as we continue to inform and, reassure you, our valued customers.