Ukraine Crisis - Update
As a result of the current situation in Ukraine, please note the below update.
Rail Europe is constantly monitoring the geopolitical situation in the countries it serves via its rail operator partners. Currently, there are no schedule changes on trains in western Europe; but some services might run busier than usual, as several rail operators are currently offering Ukrainian refugees free passage on their trains to reach safer destinations within Europe.
Please note,any change of flight itinerary due to avoidance of Russian airspace might result in an increase in flight time and may lead to schedule changes on flight from Asia or the Pacific. Please check with your air carrier to avoid inconveniences if you scheduled a flight-train connection.
At this stage, all European rail operators are maintaining their scheduled services and all regular after sales conditions apply. It is advised to purchase flexible tickets (tickets offering refund as per the fare conditions), in case of change in plan due to the current situation.
If you have confirmed seats, nothing changes with regards to your placement. You will be seated at your assigned seat.If you wish to modify your reservation, you can do so per the rules and conditions of the fare you purchased.
Attention: If you purchased non-refundable/non-exchangeable tickets, and are unable to travel, please be aware that the rail operators aren’t currently offering any exceptional gestures in relations to the Ukraine situation. Kindly refer to your travel insurer (if any) to claim reimbursement of the ticket cost.
We shall provide an update here, if anything changes.
For further queries, please don’t hesitate to contact us via our contact form, and our dedicated team will be happy to assist you.
Thank you for your understanding regarding this matter. Stay safe!