Bulletin board

Disruptions Comments
SNCF No
Eurostar No
Thalys No
Lyria No
Deutsch Bahn No
Trenitalia No
Renfe No
UK No
Italo No
CP (Portuguese railways) No

You'll find below the details in our different posts in the Disruptions tab.

Disruptions
Engineering works
Miscellaneous
COVID-19

Disruptions

Renfe - Cancelled Strike

Renfe has called off the strikes scheduled for November 24, 30, December 1, 4 and 5.

---------------------------------------------------------------------------------------

Trenitalia - Strike on 17 November 2023

We inform you that, due to a strike scheduled from 9 a.m. until 1 p.m. of today November 17th, disruption and/or cancellations of Trenitalia's trains are expected. The effects of disruptions may also affect the services running just after the end of the strike.

We remind you that the status of the train can be checked on ViaggiaTreno website. Information on connections and services will be provided also at ticket offices available railway stations.

We remind you that in case your train is cancelled, you can ask for full refund applying at this link.

---------------------------------------------------------------------------------------

Deutsche Bahn - Strike in Germany on 15 & 16 November 2023

Strike action has been announced from Wednesday evening of the 15th November 2023 up to and including the 16th November 2023. Massive disruptions on Deutsche Bahn's long-distance, regional and S-Bahn services must be expected.

All passengers wishing to postpone their journey planned for Wednesday evening, the 15th November 2023 and Thursday, 16th November 2023, can use their ticket on a later date. Tickets are no more bound to a specific time and date. They are valid for reaching the original destination, even with a different route. Seat reservations can be cancelled free of charge.

Passengers can also bring their travel forward earlier on Wednesday, 15 November 2023 as part of a special goodwill gesture. In this case, we recommend travelling early in the day to ensure arriving at your destination before commencement at 10 pm.

---------------------------------------------------------------------------------------

France - Ciaran & Domingos storm traffic adjustments

Since last Thursday, storms CIARAN and DOMINGOS have hit the Atlantic coast very hard.

The following restrictions will apply on Monday 6 and Tuesday 7 November 2023. For the trains concerned, the full refund will be offered.

The INOUI and OUIGO TGVs bound for the north of Brittany will have Saint-Brieuc as their terminus and origin. As no road substitutions are possible, passengers are advised to make their own way to the station or to postpone their journey.

TGVs to or from the South-West will have their journey time extended by around 30 minutes between Bordeaux-Hendaye and Bordeaux-Tarbes.

If you have to make a connection, we invite you to check the running conditions of their trains.

Thursday 2 November 2023

Exceptional weather phenomena linked to the passage of storm CIARAN are expected in northwestern France.

Several departements have been placed under vigilance orange by Météo France as of Thursday November 02 0:00.

In order to guarantee the safety of passengers and staff, this event requires to adapt the transport plans.

You will be notified by e-mail and/or SMS of any modification or cancellation of your trip.

Train traffic on several TER regions and some Transilien lines will be completely interrupted on Thursday, November 02.

---------------------------------------------------------------------------------------

Eurostar - Train cancelled from 7 to 10 November 2023

Because of strike action on the SNCB and SNCF networks between 07/11/2023 and 10/11/2023, the Eurostar traffic will be disrupted. These are the foreseen consequences:

---------------------------------------------------------------------------------------

Strike in Belgium on 7 November & 5 December

The railways unions in Belgium announce two waves of strikes, each lasting 48 hours, for the following periods:

November 7th, 2023 from 10 pm to November 9th, 2023 at midnight.
December 5th, 2023 from 10 pm to December 7th, 2023 at 10 pm.

There will be significant disruptions to Belgian rail traffic and connections to/from/through Belgium. In any case, we recommend that you avoid traveling during these period.

Tickets for travel to/from/through or within Belgium that were booked by October 31st, 2023 for travel between December 5th and 7th can be canceled free of charge or used for travel from December 4th.

The trip can also be undertaken at a later date; We recommend traveling by December 9th in order to avoid days with a high number of travelers and to ensure a pleasant journey.

In addition, general passenger rights apply in the event of a delay or train cancellation.

---------------------------------------------------------------------------------------

National strike by the staff of the FS Italiane Group, Trenitalia Tper and Trenord from 9pm on Thursday 19th to 9pm on Friday 20th October - Update

From 9.00pm on Thursday 19th to 9.00pm on Friday 20th October, a national strike will be called by the staff of the FS Italiane Group, Trenitalia Tper and Trenord.

Trains may be canceled or changed.

The essential services provided in the event of a strike are guaranteed on weekdays from 6:00 to 9:00 and from 18:00 to 21:00.

Industrial unrest may lead to changes to the service even before it begins and after it ends.

Further information on the other web channels of the FS Italiane Group, Trenitalia Tper and Trenord, information offices, customer assistance and ticket offices.

---------------------------------------------------------------------------------------

Milan - Venice and Milan - Bergamo - Brescia lines: traffic suspended between Ospitaletto and Brescia from 9:00 to 12:00 on Sunday 22 October for the removal of war remnants - Update

From 9:00 to 12:00 on Sunday 22 October, by order of the Prefecture of Brescia, traffic is suspended between Ospitaletto and Brescia to allow the removal of war remnants found on the railway site near Brescia.

The expected time for the end of the activities can be brought forward or postponed based on the actual completion of the scheduled operations.

Changes in timetable and route for some High Speed, Eurocity, Regional and Suburban trains on the Milan - Venice and Milan - Bergamo - Brescia connections.

---------------------------------------------------------------------------------------

Italo Strike - 19th to 20th October 2023

Due to strike action from 09:00 pm of 19/10/2023 to 09:00 pm of 20/10/2023, in order to reduce the inconvenience caused to Italo's travellers, the list of guaranteed trains is published here.

---------------------------------------------------------------------------------------

France - Strike on 26 September 2023

Train traffic will be disrupted (with a limited impact) on the SNCF network on Tuesday 26 September 2023 due to a national industrial action.

Tickets are fully refundable before departure if you are impacted by a cancellation.

---------------------------------------------------------------------------------------

France / Italy - Traffic disruptions due to the landslide - Update

Due to a landslide that occurred on 27 August 2023 in the commune of Saint-André in the Maurienne valley, rail traffic between Saint Michel de Maurienne and Modane has been suspended for an undetermined period. All passengers whose journeys have been cancelled will receive a full refund.
Rail Europe is making every attempt to notify all impacted travelers, and proactively process full refunds for impacted trains from September 6 ^th to November 5^th.
Below are the notifications from the impacted rail carriers.
TGV INOUI Italy
Services have been cancelled until further notice. No alternative road solution is possible, as the motorway and the secondary road are also cut off.
Trenitalia
Frecciarossa trains will operate as below.

Frecciarossa trains 9292, 9281, 9287 and 9296 operating on the route Milan - Modane - Paris will not run until further notice
Frecciarossa trains 6647 and 6654 operating on the route Paris - Lyon will not run until 30 September 2023
Frecciarossa trains 6651, 6655, 6650 and 6656 operating on the route Paris - Lyon will run as scheduled

SNCF
Impacted trains have been cancelled through 5 November 2023, thus far. The railways are working diligently to open services and will provide daily updates. Alternative rail connections between France and Italy can be made via two other routes, via Zurich and via Nice. As these alternative routes are not operated in their entirety by SNCF, it is impossible to automatically reaccommodate impacted travelers.
A limited number of domestic TGV France-Italy services have been restored between Paris and Chambéry since September 11th 2023, servicing the French domestic part of the journey. Italy remains inaccessible by train from France.
As the situation develops we shall continue developing the Breaking News in the Help section of our website with any relevant new information, please check it regularly for any further updates.
Alternative routes
We suggest taking an alternative route to Paris. The routes below can be taken in both directions (from Italy to France and from France to Italy).
Alternative routes are available by train, bus, air, or car-pool.
BY TRAIN
Please note that times are given for informational purposes only and are subject to change depending on timetables and connections.

Paris-Milan via Zurich with TGV Lyria: From Zurich, take the EUROCITY TRENITALIA to Milano Centrale (1 connection, about 8 ½ hours’ journey)
Paris-Milan via Strasbourg with TGV INOUI: Take the train from Paris Gare de l’Est to Strasbourg, then the TER from Strasbourg to Bâle, then the INTERCITY TRENITALIA to Milano Centrale (2 connections, about 8 hours’ journey)
Paris-Milan via Bâle with TGV Lyria: Take the train from Paris Gare de Lyon to Bâle, then EUROCITY TRENITALIA to Milano Centrale (1 connection, starting at around 7 hours’ journey)
Paris-Milan via Geneva with TGV Lyria: Take the train from Paris to Geneva, then EUROCITY TRENITALIA to Milano Centrale (1 connection, about 7 ½ hours’ journey)
Paris-Milan via Geneva with TGV Lyria: Take the train from Paris to Geneva, then the IR Geneva-Brigue, then the EUROCITY TRENITALIA to Milano Centrale (2 connections, starting at about 8 ½ hours’ journey)
Paris-Milan via Nice with TGV INOUI/OUIGO: Take the train to Nice, then the TER to Ventimiglia, then INTERCITY TRENITALIA from Ventimiglia to Milano Centrale (2 connections, about 12 hours’ journey)

BY BUS

Flixbus runs eight daily return journeys, providing service between the Lampugnano bus station in Milan and the Paris-Bercy Seine bus station. Direct journeys take 12 hours, and journeys with a connection take 15 hours. Service varies, depending on the timetable: the bus always stops in Turin (Vittorio Emanuele) and in Lyon (Perrache). However, stops at Chambéry and Oulx are only made at select times.
www.flixbus.it
BlaBlaBus runs four daily return journeys, providing service between between the Lampugnano bus station in Milan and the Paris-Bercy Seine bus station, as well as stops in Turin and Lyon (Perrache). The journey takes about 12 hours.
www.blablacar.it

---------------------------------------------------------------------------------------

Trenitalia - EC train circulation changes until October 22nd 2023 - Update

We inform you hereby that, due to an incident on the line in the Swiss territory, changes to the circulation of Eurocity trains are expected as from the 18^thof September until the 22^th October with possible delays, cancellations and timetable changes.:

Milan/Bologna/ Genoa/Venice to/from Zuerich
Milan to/from Basel/Francfurt

Please find here below further details on the EC trains involved:

EC trains 153,156,158, 307, 326 have been cancelled
EC Trains 310, 314, 316, 318, 320, 322, 324, 332 will have delay on arrival of 60 minutes at Arth-Goldau, Zug and Zurich

EC trains 311, 313, 315, 317, 319, 321, 323, 327, 329 will have an early departure of 60 minutes from Zurich, Zug and Arth-Goldau
EC 312, 325:delay on arrival of 60 minutes has been confirmed, however as from 18/9 EC will run as direct trains, with no transfers
EC 57 on 18/9 will run regularly. As from 19/09 to 22/10 it will change number to EC451 with same timetables and stops
EC 151 on 18/9 has been cancelled. As from 19/9 to 22/10 it will change number to EC451 as follows:

passengers from Frankfurt, Mannheim, Karlsruhe, Ringsheim, Freiburg, Basel Bad: train will change number from EC151 to EC451, arriving in Milan at. 16.40 (+50')
passengers from Basel SBB: train will change number from EC151 to EC451, departure at 12:28 (+85') and arrival in Milan Cle 16.40 (+50')
passengers from Olten: train will change number from EC151 to EC451, departure at 12:58 (+88') and arrival at Milan Cle 16.40 (+50')
cancelled stops for passengers from Luzern, Arth Goldau, Altdorf, Bellinzona, Lugano, Chiasso, Como:

*EC308: cancelled stops: Bologna Cle, Modena, Reggio Emilia, Parma, Piacenza. In Milan the train will depart from Milano Cle (d. 16.10) instead of Rogoredo and Lambrate
*EC327: cancelled stops: Pavia, Tortona, Genova pp, Santa Margherita Ligure, Sestri Levante. In Milan train will arrive at Milano Cle a. 13.50) instead of Rogoredo and Lambrate

Please note that tickets don’t need to be changed and are valid on the alternative trains.

Please, if possible, avoid travel altogether: tickets can be refunded without fee due to train cancellation through the webform;
if travel cannot be avoided: refer to a ticket desk at a station in Switzerland. Any existing ticket on an EC train on the Gotthard route will be validated as OK for travel on an Intercity train to/ from Lugano;
for travel between Ticino (Lugano, Bellinzona, Chiasso) and Italy, a regional ticket may be purchased at extra cost: EC tickets are NOT valid on Trenord /TILO;
since SBB IC trains travel on the old Gotthard route, travel time will increase by approximately 40-60 minutes;
also trains will be extremely full so you will have to stand-up for the entire journey.

---------------------------------------------------------------------------------------

France / Italy - Trains cancelled and delays due to a landslide

Due to an obstacle on the track (falling rocks) between Modane and St-Michel-Valloire, the traffic is disrupted:

Frecciarossa trains 9281, 9292, 9287, 9296 will not run from 30/08 until further notice.

Frecciarossa Paris - Lyon 6650, 6651, 6647, 6654, 6656, 6655 are running normally until September 3. From 04/09 the circulation of these trains is also suspended until further notice.

Tickets are fully refundable if you are impacted by a cancellation.

Delays are expected as well on both side of the border to traffic disruptions.

---------------------------------------------------------------------------------------

United Kingdom - Strike action on on Saturday 26 August, Friday 1 and Saturday 2 September 2023

Industrial action is due to take place on Saturday 26 August, Friday 1 and Saturday 2 September 2023.

There will be running trains on these days, but with a reduced timetable.

If you already have a ticket booked for one of these dates, you can check before departure if your train is running.

---------------------------------------------------------------------------------------

CP (Portuguese Railway) - Strike action on Several dates

The strike has been declared by CP on several dates as a result, certain Spanish-Portuguese cross border Celta trains would be expected as below:

21 July: 420,421,422 and 423

22 July: 420,422 and 423

23 July: 421,422 and 423

From 14 to 30 July: 420,421,422 and 423

Aftersales:

Passengers affected may opt for an exchange, or a refund of the full amount of the ticket, without cancellation fees.

____________________________________________________

Renfe - Strike action from 19 to 21 July 2023 - CANCELLED

The strike in the provinces of Barcelona, Cantabria, Ourense, Seville and Malaga, scheduled from 19 to 21 July 2023 is cancelled.

---------------------------------------------------------------------------------------

Trenitalia - Strike action on 13 July 2023

Dear partner,

we inform you that, due to a strike scheduled from 3 a.m. of Thursday 13^thJuly to 2 a.m. of Friday 14^th July 2023, disruption and/or cancellations of Trenitalia's trains are expected. The effects of disruptions may also affect the services running just after the end of the strike.

Before travelling you can check:

the list of guaranteed Long Haul trains available at this link;
the list of guaranteed Regional trains available at this link (please select from the Menu the Region of interest).

As for Regional trains, essential connections will run during peak hours (06.00 a.m. to 09.00 a.m. and 6.00 p.m. to 9.00 p.m.).

We remind you that the status of the train can be checked on ViaggiaTreno website. Information on connections and services will be provided also at ticket offices available railway stations.

We remind you that in case your train is cancelled, you can ask for full refund applying at this link.

---------------------------------------------------------------------------------------

Italo - Strike action on 13 July 2023

Due to strike action from 03:00 am of 13/07/2023 to 02:00 am of 14/07/2023, we regret to announce that some Italo services will be disrupted.

Please find here a list of the guaranteed trains.

---------------------------------------------------------------------------------------

Eurostar - Train cancellation - 11 and 12 June

Please be advised that trains below are cancelled due to the knock on effect of line closure earlier today.

11 June 2023

Train 9152 18:04 departure from London to Rotterdam/Amsterdam is cancelled between Brussels and Rotterdam/Amsterdam.

Train 9059 20:13 departure from Paris to London.

Train 9152 21:13 departure from Paris to London.

12 June 2023

Train 9119 07:47 departure on from Amsterdam/Rotterdam to London.

Customers can exchange their ticket to travel on a different train without paying an exchange fee or the difference in fare.

---------------------------------------------------------------------------------------

Thalys - Infrastructure problem - 8 June

Due to an infrastructure problem, the Thalys traffic is disrupted.

The EU rules on rail passenger rights apply :

If the train is cancelled or announced with +60 minutes delay at the departure, the ticket can be fully refunded (regardless of after sales conditions) or exchanged without charge.

---------------------------------------------------------------------------------------

Eurostar - Cancelled Rotterdam and Amsterdam stops 9119 - 8 June

Please be advised that Eurostar train 9119 today, 8th June 2023, from Amsterdam to London won't be stopping in Amsterdam/Rotterdam due to a technical issue.

Customers can exchange their ticket to travel on a different train without paying an exchange fee or the difference in fare.

---------------------------------------------------------------------------------------

Thalys - Train cancellation - 7 June

Due to equipment problems, the transport plan has been affected.

Here are the known cancellations to date:

9311 PNO - BRU

9422 BRU - PNO

9439 PNO - BRU

The EU rules on rail passenger rights apply:

If the train is cancelled or announced with +60 minutes delay at the departure, the ticket can be fully refunded (regardless of after sales conditions) or exchanged without charge

---------------------------------------------------------------------------------------

Eurostar - Cancelled Rotterdam and Amsterdam stops 9106 - 5 June

Please be advised that Eurostar train 9106 today, 5th June 2023, from St Pancras at 06:16 to Rotterdam and Amsterdam won't be stopping in either station due to operational issues following a power outage in Amsterdam yesterday.

The service will instead terminate in Brussels Midi/Zuid.

Eurostar tickets will be accepted on local trains between Brussels and Rotterdam and Amsterdam.

Customers can exchange their ticket to travel on a different train without paying an exchange fee or the difference in fare.

---------------------------------------------------------------------------------------

SNCF - Strike action from 5 June 6:00 PM and 7 June

Due to a strike, SNCF traffic will be slightly affected from 5 June 6:00 PM To 7 June 8:00 AM.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge, on our website BEFORE departure, if your train is cancelled. These specific conditions will apply to TGV Inoui, SNCF intercités, France-Germany TGv, TGV Lyria, France-Italy TGV, France-Spain TGV, France-Brussels TGV, Grance-Luxemburg TGV, France-Friburg TGV.

---------------------------------------------------------------------------------------

TGV Lyria - Trains cancelled on 6 June

Due to the social strike, TGV Lyria traffic will be slightly affected this Tuesday June 6.

Only the two trains below will be cancelled on Tuesday June 6, all other TGV Lyria trains will run.

Trains cancelled on Tuesday June 6 :

Paris <> Geneva / Lausanne :

From Paris : n°9781 at 18.14pm.

From Lausanne : n°9774 at 13h45

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge, on our website, if your train has been cancelled.

--------------------------------------------------------------------------------------

SNCF - Trains cancelled on 26 & 27 May 2023

Due a strike, SNCF traffic will be slightly affected on Friday May 26 and Saturday May 27 in the South East of France.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website, if your train has been cancelled.

--------------------------------------------------------------------------------------

Lyria - Trains cancelled on 26 & 27 May 2023

Due to the growing social strike, Lyria TGV traffic will be slightly affected on Friday May 26 and Saturday May 27.

You will find below the list of trains cancelled on these days:

Trains cancelled on Friday May 26::

Paris <> Geneva:

Departing from Paris on n°9765 at 10.15am.

Paris <> Lausanne:

From Paris, n°9775 will run fine but will be limited to Geneva, Lausanne will not be served.

From Lausanne, n°9784 will run well but will be from Geneva, Lausanne will not be served.

Trains cancelled on Saturday May 27:

Paris <> Geneva:

From Paris, n°9765 at 10.15am.

From Geneva, n°9764 at 8.29am and n°9780 at 6.29pm.

Paris <> Lausanne via Geneva:

From Paris, n°9761 at 6.18am.

From Lausanne, n°9774 at 1:45pm.

Paris <> Basel/Zurich :

From Paris, n°9213 at 12:19 p.m.

From Zurich, n°9234 at 6:34 p.m.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website, if your train has been cancelled.

--------------------------------------------------------------------------------------

Eurostar - Strike action in France on 16 May 2023

Due to strike action by some Eurostar staff in France, there may be delays and last-minute cancellations on 15/05/2023 and 16/05/2023. Please check the Eurostar website for affected trains.

The Eurostar trains and stations are very busy. Please only come to the stations if your train is scheduled to run.

We are sorry for any inconvenience caused.

--------------------------------------------------------------------------------------

Lyria - Strike action in France on 16 May 2023

In case of a national social labour movement in France, all Lyria lines are likely to be disrupted.

We are sorry for the inconvenience.

--------------------------------------------------------------------------------------

Deutsch Bahn - Strike by the EVG trade union from 14 May 2023

DB long-distance services will be suspended from 14.05.2023 10 p.m. to 16.05.2023 midnight due to a strike by the EVG trade union.

Local transport will be massively affected nationwide.

Aftersales:

If you have booked a long-distance journey for this period, you now have the following options:

Are your travel plans flexible? Can you change the date or time of your journey? If so, you can use your ticket at any time until 14.05.2023. The validity ticket will no longer be restricted to the selected train, so you can simply choose another one.
Your train been or will be cancelled, and you have decided not to travel. You can receive a full refund of your ticket price by contacting us.

--------------------------------------------------------------------------------------

Italo - Strike on 14 May

Due to a strike action of Italo staff on May 14th from 9:01 am till 16.59 pm, all trains may be impacted by a delay or cancellation.

If you have been contacted by Italo because your train is impacted, you are eligible to a free exchange or a full refund:

Exchange: please contact Italo using the following phone number, +39060708.

They will help you to have the tickets changed to a new train/date free of charge.

Refund: Your train been or will be cancelled, and you have decided not to travel.

You can receive a full refund of your ticket price by contacting us.

If you received no communication your train should be running as scheduled but please arrive earlier in station (at least 30min before departure time) in case of last minute changes.

----------------------------------------------------------------------------------

Deutsch Bahn - Strike by the EVG trade union on 21 April 2023

Due to a strike by the EVG trade union, Deutsche Bahn long-distance rail transport will be suspended from 3 a.m. to 1 p.m. on 21.04.2023.

DB regional services will be largely cancelled in the morning.

Please note that we expect a gradual ramp-up of long distance trains on Friday, 21.04.23 from 1pm.

Aftersales:

If you have booked a long-distance journey for this period, you now have the following options:

Are your travel plans flexible? Can you change the date or time of your journey? If so, you can use your ticket at any time from 19.04.2023 until 25.04.2023. The validity ticket will no longer be restricted to the selected train, so you can simply choose another one.
Your train been or will be cancelled, and you have decided not to travel. You can receive a full refund of your ticket price by contacting us.

--------------------------------------------------------------------------------------

France - National strike in France on 20 April 2023

Due to a strike on Thursday 20 April 2023, train traffic may be disrupted on all lines operated by SNCF.

Your train may be affected by cancellation and therefore you’ll be contacted by e-mail and/or SMS from 19 April.

If you receive the SNCF confirmation that your train is cancelled please use the link “Manage your booking” on the bottom right of Rail Europe order confirmation email , BEFORE departure to process the full refund.

The link will lead you to our website on which you can manage refund/exchange in total autonomy without contacting us.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website, BEFORE departure if your train is scheduled between April 19th 6:00PM to April 21st.

Carriers providing fee waivers :

TGV-INTERCITÉS, DB-SNCF in cooperation, TGV Lyria, TGV France-Italy, TGV France-Spain, TGV France-Brussels, TGV France-Luxembourg and TGV Paris-Fribourg.

A TER regional train ticket remains non exchangeable but refundable only until one day before departure.

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 19 to 20 April 2023

Due to the repercussions of the strike in France from Wednesday April 19, 2023 to Thursday April 20, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic on 20 April 2023

As part of the national strike action in France on 20 April, train traffic could be disrupted on all lines operated by TGV Lyria:

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France on 19 & 20 April 2023

Due to the strike scheduled in France from 19 April, Trenitalia France's connections are expected to be impacted as follows:

19 & 20 April

Frecciarossa 6656, 6671 are cancelled.

Frecciarossa 6650 - 6647 - 6651 - 6654 - 9281 – 9292 - 9287 - 9296 will run normally.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form:

for French domestic routes >> https://cloud.mc.trenitalia.fr/complaint?lang=fr
for Italian domestic routes and Italy<>France cross-border routes >> https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx

--------------------------------------------------------------------------------------

Italy - National strike by Trenitalia on 14 April 2023

From 9.00 to 17.00 on Friday 14 April 2023 Trenitalia trains may be subject to cancellations or changes due to a national strike by Trenitalia.

--------------------------------------------------------------------------------------

France - National strike in France on 13 April 2023

Due to a strike on Tuesday 13 April 2023, train traffic may be disrupted on all lines operated by SNCF.

Your train may be affected by cancellation and therefore you’ll be contacted by e-mail and/or SMS from Sunday 12 April.

The link will lead you to our website on which you can manage refund/exchange in total autonomy without contacting us.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website, BEFORE departure if your train is scheduled between April 12th 6:00PM to April 14th 8:00AM.

Carriers providing fee waivers :

TGV-INTERCITÉS, DB-SNCF in cooperation, TGV Lyria, TGV France-Italy, TGV France-Spain, TGV France-Brussels, TGV France-Luxembourg and TGV Paris-Fribourg.

A TER regional train ticket remains non exchangeable but refundable only until one day before departure.

You can check to see if your train is cancelled the day before your scheduled departure at 5:00PM by clicking here.

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 12 to 18 April 2023

Due to the repercussions of the strike in France from Wednesday April 12, 2023 to Tuesday April 18, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France on 12 April 2023

Due to the strike scheduled in France from 12 April, Trenitalia France's connections are expected to be impacted as follows:

12 April

Frecciarossa 6656, 6671 are cancelled.

Frecciarossa 6647, 6650, 6651, 6654, 9281, 9292, 9287, 9296* will run normally.

13 avril

Frecciarossa 6656, 6671, 9287, 9296 are cancelled.

Frecciarossa 6647, 6650, 6651, 6654, 9281, 9292 will run normally.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form:

for French domestic routes >> https://cloud.mc.trenitalia.fr/complaint?lang=fr
for Italian domestic routes and Italy<>France cross-border routes >> https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx

--------------------------------------------------------------------------------------

France - National strike in France from 7 March 2023

Due to a strike starting on Tuesday 7 March 2023, train traffic may be disrupted on all lines operated by SNCF.

Your train may be affected by cancellation and therefore you’ll be contacted by e-mail and/or SMS from Sunday 5 March.

If you receive the SNCF confirmation that your train is cancelled please use the link “Manage your booking” on the bottom right of Rail Europe order confirmation email , BEFORE departure to process the full refund.

The link will lead you to our website on which you can manage refund/exchange in total autonomy without contacting us.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website, BEFORE departure from March 1^st to April 6th if your train is scheduled between March 6^th 6:00PM to April 6th 8:00AM.

Carriers providing fee waivers :

TGV-INTERCITÉS, DB-SNCF in cooperation, TGV Lyria, TGV France-Italy, TGV France-Spain, TGV France-Brussels, TGV France-Luxembourg and TGV Paris-Fribourg.

A TER regional train ticket remains non exchangeable but refundable only until one day before departure.

You can check to see if your train is cancelled the day before your scheduled departure at 5:00PM by clicking here.

--------------------------------------------------------------------------------------

Eurostar - Strike action in France: near-normal timetable on 6 April

There will be a general strike in France on 06 April, which could extend beyond this date. It will involve disruption across multiple sectors, including national rail services and it will have an impact on the availability of some of the Eurostar crew.

This means, they’ve had to cancel two trains on Thursday 06 April:

From London to Paris:

Train 9018 (departure from London: 10:26; arrival in Paris: 13:50)

From Paris to London:

Train 9007 (departure from Paris: 07:13; arrival in London: 08:30)

If your train is not listed, it’s scheduled to run as normal.

We’re not anticipating any more cancellations on this date.

Eurostar trains will run as normal on Friday 7 April.

If other dates are affected by the strike, we will provide further updates as soon as they become available.

If your Eurostar train is cancelled, you can:

Exchange the ticket for free to travel at a different time/date in the same travel class (subject to availability). OR
Cancel the ticket and claim a Eurostar e-voucher valid for 12 months OR
Cancel the ticket and claim a full refund by contacting us.

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 3 to 11 April 2023

Due to the repercussions of the strike France from Monday April 3, 2023 to Tuesday April 11, 2023, the Thalys traffic will be disrupted.
These are the foreseen consequences:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic on 6 April 2023

As part of the national industrial action, train traffic could be disrupted on all lines operated by TGV Lyria:

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France on 6 April 2023

Due to the strike scheduled in France from 6 April, Trenitalia France's connections are expected to be impacted as follows:

Frecciarossa 6656, 6671, 9287, 9296 are cancelled.

Frecciarossa 6647, 6650, 6651, 6654, 9281, 9292 will run normally.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form:

for French domestic routes >> https://cloud.mc.trenitalia.fr/complaint?lang=fr
for Italian domestic routes and Italy<>France cross-border routes >> https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx

--------------------------------------------------------------------------------------

Deutsch Bahn - Strike in Germany on 27 March

Due to the strike in Germany, considerable Deutsche Bahn train cancellations and restrictions are expected from the 27th to the 28th March 2023.

If you wish to postpone your journey planned between the 27th and the 28th March 2023 because of the strike you can use your ticket flexibly from the 23rd March to the 4th April 2023. This rule apply to Saver and Supersaver fares as well.
Seat reservations can be cancelled or rebooked free of charge.
Flexibility applies to the whole ticket, meaning that the return ticket can also be used flexibly, even if it is not booked for the 27th and 28th March.
Other railway companies tickets (e.g. ÖBB, SBB, SNCF...) can also be used flexibly for domestic routes within Germany and for international routes to/from Germany.
Passengers with Nightjet tickets can use DB day trains in case of cancellation. "De Luxe" comfort category tickets are valid in 1st class, all other tickets in 2nd class.

--------------------------------------------------------------------------------------

Eurostar - Strike action in France: revised timetable from 23 March

There will be a general strike in France from 23 March which will involve disruption across multiple sectors, including national rail services. It will have an impact on the availability of some of the Eurostar crew.

This means, Eurostar will be running a revised timetable from 23th March:

There will be only one train cancelled on Friday 24 March:

- From Paris to London

Train 9007 (departure from Paris: 07:13; arrival in London: 08:30)

We’re not anticipating any more cancellations on this date.

There will be few trains cancelled on 25 and 26 March:

Two trains will be cancelled on Tuesday 28 March:

From London to Paris
Train 9028 (departure from London: 13:31; arrival in Paris: 16:47)

From Paris to London
Train 9007 (departure from Paris: 07:13; arrival in London: 08:30)

If your train is not listed, it’s currently scheduled to run as normal.

The full impact of the strike will only be known nearer the time. We will do everything we can to prevent additional cancellations.

After sales:

If the train has been cancelled:

Exchange the ticket for free to travel at a different time/date in the same travel class (subject to availability). OR
• Cancel the ticket and claim a Eurostar e-voucher valid for 12 months OR
• Cancel the ticket and claim a full refund by contacting us.

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 27 March to 2 April 2023

Due to a strike on the Thalys rail network from Sunday March 26, 2023 to Sunday April 2, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic from 27 March 2023

As part of the national strike action, train traffic will be severely disrupted from Monday 27 March 2023 on all lines operated by TGV Lyria.

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France from 27 March 2023

Due to the strike scheduled in France from 21 March, Trenitalia France's connections are expected to be impacted as follows:

Frecciarossa 6656, 6671, 9287, 9296 are cancelled on 27 & 28 March 2023.

Frecciarossa 6647, 6650, 6651, 6654, 9281, 9292 will run normally on 27 & 28 March.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form:

for French domestic routes >> https://cloud.mc.trenitalia.fr/complaint?lang=fr
for Italian domestic routes and Italy<>France cross-border routes >> https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx

--------------------------------------------------------------------------------------

Eurostar - Trains running as normal on 20 and 21 March

Eurostar trains will run as normal on Monday 20 and Tuesday 21 March.

Disruption is expected on public transport in Lille on Monday 20 March. If you travel to/from Lille on that day, we recommend that you plan ahead and allow extra time for your journey.

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 19 to 24 March 2023

Due to a strike on the Thalys rail network from Sunday March 19, 2023 to Friday March 24, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic from 20 March 2023

As part of the national strike action, train traffic will be severely disrupted from Monday 20 March 2023 on all lines operated by TGV Lyria.

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France from 21 to 24 March 2023

Due to the strike scheduled in France from 21 March, Trenitalia France's connections are expected to be impacted as follows:

Frecciarossa 6650, 6647, 6651, 6654, 9281, 9292, 6656, 6671, 9287, 9296* will run normally on 21 March.
Frecciarossa 6647, 6651, 6654, 6656, 9281, 9292 will run normally on 22 March.
Frecciarossa 6650, 6671, 9287, 9296 are cancelled on 22 March.
Frecciarossa 6647, 6654, 9281, 9292 will run normally on 23 March.
Frecciarossa 6650, 6651, 6656, 6671, 9287, 929 are cancelled on 23 March.
Frecciarossa 6647, 6650, 6651, 6654, 6656, 6671, 9281, 9292, 9287, 9296 will run normally on 24 March.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=fr.

--------------------------------------------------------------------------------------

United Kingdom - National strike in UK on 16 and 18 March 2023

Strike action has been announced by the RMT union which will affect train operating companies on the following dates:

Thursday 16 March
Saturday 18 March

Journeys on the days before and after each strike day may also be affected, please check all journeys before you travel.

The following train operating companies are expected to be affected on the strike dates:

Avanti West Coast
Chiltern Railways
CrossCountry
East Midlands Railway
Gatwick Express
Great Northern
Great Western Railway
Greater Anglia and Stansted Express
LNER
London Northwestern Railway
Northern
South Western Railway
Southeastern
Southern
Thameslink
TransPennine Express
West Midlands Railway

The following train companies are not directly affected but do have some minor amendments to their timetable and may be busier than usual on the strike dates:

c2c
Elizabeth Line
Heathrow Express
Transport for Wales

The following train companies are not affected by the RMT Union strike action, although trains may be busier than usual on the strike dates:

Caledonian Sleeper
Grand Central
Heathrow Express
Hull Trains
London Overground
Lumo
Merseyrail
ScotRail

You can change your journey or request a refund for these days by contacting us.

--------------------------------------------------------------------------------------

Eurostar - Strike action in France: revised timetable from March

There will be a general strike in France from 07 March which will involve disruption across multiple sectors, including national rail services. It will have an impact on the availability of some of the Eurostar crew.

This means, Eurostar will be running a revised timetable from 7th March:

Cancelled trains on Wednesday 08 March 2023

Cancelled trains on Thursday 09 March 2023

Cancelled trains on Friday 10 March 2023

We are not anticipating any more cancellations on Friday 10 March

Cancelled trains on Saturday 11 March

Eurostar is not anticipating any more cancellations on Saturday 11 March.

Cancelled trains on Sunday 12 March

Please be aware that there could be additional cancellations on Sunday 12 March as the full impact of the strike will only be known nearer the time

Cancelled trains on Monday - 13th March

Cancelled trains on Tuesday - 14th March

Cancelled trains on Tuesday - 15th March

If a train is not listed, it’s currently scheduled to run as normal. The full impact of the strike will only be known 48 hours before it starts. We will do everything we can to prevent additional cancellations.

After sales:

If the train has been cancelled:

--------------------------------------------------------------------------------------

Thalys - Traffic disrupted from 7 March due to a strike in France

Due to a strike on the SNCF rail network from Monday March 6, 2023 to Friday March 17, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

If your train has been cancelled, you have the possibility to obtain a refund of your ticket free of charge, regardless of the initial conditions of your ticket or exchange your ticket by contacting us.

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic from 07 March 2023

Due to a strike action in France, train traffic will be severely disrupted from Tuesday 7 March 2023 on all lines operated by TGV Lyria.

The following trains will be cancelled on 7 March 2023:

The following trains will be cancelled on 8 March 2023:

The following trains will be cancelled on 9 March 2023:

The following trains will be cancelled on 10 March 2023:

The following trains have been cancelled on the 13th March 2023:

The following trains have been cancelled on the 14th March 2023:

The following trains have been cancelled on the 15th March 2023:

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France from 06 March 2023

Due to the strike scheduled in France from 07 March, Trenitalia France's connections are expected to be impacted as follows:

Today, March 6^th> trains cancelled 6671 and 6656;
March 7^th and 8^th> trains cancelled 9296, 9287, 6656 and 6671; train 6651 terminus at Lyon Part-Dieu (it will not reach Lyon Perrache).
March 13th and 14th trains cancelled 6656 – 6671 – 9287 – 9296.

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=fr.

--------------------------------------------------------------------------------------

Upcoming strikes in France, Belgium and the UK

The following strikes have been announced in France, Belgium and the UK.

In France
French unions may decide to continue with strike action after 09 March, potentially causing timetable changes beyond this date.

In Belgium

There will be a national rail strike on Friday 10 March.
We don’t anticipate any impact on the Eurostar timetable from Belgian strike action. However, if you are travelling with Eurostar on that day, French strike action may impact your journey.

Disruption is expected on local trains in Belgium on Friday 10 March, which could affect connecting journeys.
If you have a connecting journey, please plan ahead and allow extra time to travel to/from Brussels-Midi station.

In the UK
The RMT union has announced rail strikes on the following days:

Thursday 16 March
Saturday 18 March
Thursday 30 March
Saturday 01 April

--------------------------------------------------------------------------------------

Renfe - Strike in Spain on 08 March 2023

Due to a strike action in Spain, train traffic will be severely disrupted on Wednesday 08 March 2023

The following trains will be cancelled on 8 March 2023:

After sales:

If you renounce the journey, the inscription "NO UTILIZADO POR HUELGA” (Not used because of strike) must figure on the ticket, and the ticket will be refunded by contacting us.

--------------------------------------------------------------------------------------

Upcoming strikes in the UK, France and Belgium

The following strikes have been announced in the UK, France and Belgium.

In France

French unions may decide to continue with strike action after 07 March. This could cause timetable changes on 08 March and beyond.

In Belgium

There will be a national rail strike on Friday 10 March.

In the UK

The RMT union has announced rail strikes on the following days:

Thursday 16 March

Saturday 18 March

Thursday 30 March

Saturday 01 April

We’re currently working out the impact on our timetables.

We’ll update this page as soon as we know more.

--------------------------------------------------------------------------------------

SNCF - National strike in France on 16 February 2023

As part of an inter-professional industrial action, on Thursday 16 February 2023, train traffic will be disrupted on all lines operated by SNCF Voyageurs.

You are eligible to a full refund if you cancel your ticket before the departure of the train.

Your clients can check if their train will be affected from 6:00PM the day before departure here.

TGV INOUI: 4 trains out of 5 on average

TGV INOUI North: almost normal

TGV INOUI East: almost normal

TGV INOUI South East: more than 2 trains out of 3

TGV INOUI Atlantique: almost normal

REGIONAL TER TRAFFIC: heavily disrupted

TER: 1 train out of 2 on average

--------------------------------------------------------------------------------------

Eurostar - Strike action in France: revised timetable on 16 February

There will be a general strike in France on 16 February which will involve disruption across multiple sectors, including national rail services. It will have an impact on the availability of some of the Eurostar crew.

This means, Eurostar’ll be running a revised timetable on 16 February.

If your train is not listed, it’s currently scheduled to run as normal.

After sales:

If your train has been cancelled:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic from 15 to 16 February 2023

Due to strike, TGV Lyria traffic will be disrupted from 15 to 16 February.

If your train has been cancelled, you have the possibility to exchange or obtain a refund of your ticket free of charge, regardless of the initial conditions of the ticket.

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France on 16 February 2023

We inform you that, due to a strike scheduled in France tomorrow February 16th 2023, impacts on Trenitalia France's connections are expected.

Please find here below further information about the impact of the strike.

Trains confirmed:

Frecciarossa 9281 / 9292 / 6650 / 6647 /6654 / 6651

Trains with risk of cancellation:

Frecciarossa 9287 / 9296 / 6656 / 6671

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=fr.

--------------------------------------------------------------------------------------

France - National strike in France on 11 and 16 February 2023

We are aware of planned strike action across France on Friday 11 and Thursday 16 February.

We do not know yet the impact of the upcoming strike on the different timetables but the traffic will be very disrupted.

Be sure that we will keep you informed as soon as more information becomes available.

--------------------------------------------------------------------------------------

Eurostar - Train 9145 from Amsterdam to London on 12 February 2023

As a reminder, Eurostar 9145 will no longer depart Amsterdam Centraal or call at Rotterdam Centraal as originally planned on 12 February. This train will now depart Brussels Midi at 15:56 local time. However, we’re pleased to confirm that Eurostar tickets will be accepted on the following local trains departing Amsterdam Centraal and calling at Rotterdam Centraal en route to Brussels Midi:

IC 9224 leaving Amsterdam at 09:13, leaving Rotterdam at 10:08, arriving in Brussels at 12:16

IC 9228 leaving Amsterdam at 10:13, leaving Rotterdam at 11:08, arriving in Brussels at 13:16.

Thank you for your cooperation.

--------------------------------------------------------------------------------------

SNCF - National strike in France on 7 and 8 February 2023

As part of a national cross-industry industrial action on Tuesday 7 February and a national industrial action on Wednesday 8 February 2023, train traffic may be disrupted on all lines operated by SNCF Voyageurs.

You are eligible to a full refund if you cancel your ticket before the departure of the train.

--------------------------------------------------------------------------------------

Eurostar - National strike in France planned on 07 and 08 February 2023

There will be a strike in France on 07 and 08 February which will involve disruption across multiple sectors, including national rail services. It will have an impact on the availability of some of the Eurostar crew.

This means, Eurostar’ll be running a revised timetable on 07 and 08 February.

Please find below the trains cancelled:

If your train is not listed, it’s currently scheduled to run as normal.

After sales:

If your train has been cancelled:

--------------------------------------------------------------------------------------

Lyria - Disrupted traffic from 6 to 9 February 2023

Due to strike, TGV Lyria traffic will be disrupted from 6 to 9 February.

If your train has been cancelled, you have the possibility to exchange or obtain a refund of your ticket free of charge, regardless of the initial conditions of the ticket.

--------------------------------------------------------------------------------------

Trenitalia - Planned strike action in France on 07 and 08 February 2023

We inform you that, due to a strike scheduled in France tomorrow February 7^th 2023, impacts on Trenitalia France's connections are expected.

Please find here below further information about the impact of the strike.

Trains confirmed:

International trains on the Milan – Paris route: 9181 – 9292
Shuttles Lyon- Paris route: 6650 - 6647; 6651- 6654

Trains with risk of cancellation:

International Trains on the Milan – Paris route: 9287 – 9296
Shuttles on the Lyon – Paris route: 6656 - 6671

We remind you that in case your train has been cancelled, you can ask for full refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=fr.

--------------------------------------------------------------------------------------

France - Planned strike action in France on 07, 08 and 11 February 2023

We are aware of planned strike action across France on Tuesday 07, Wednesday 08 and Saturday 11 February.

We do not know yet the impact of the upcoming strike on the different timetables but the traffic will be very disrupted.

Be sure that we will keep you informed as soon as more information becomes available.

--------------------------------------------------------------------------------------

UK - Industrial action affecting services on February 1 and 3 2023

An industrial strike action affects numerous train companies across Britain and the following have confirmed that they will be running no services on Wednesday 1 and Friday 3 February strike days:

Avanti West Coast; Chiltern Railways; CrossCountry; East Midlands Railway; Gatwick Express; Great Northern; Heathrow Express; London Northwestern Railway; Northern; Southeastern; Southern; Thameslink, South Western Railway Island Line services; TransPennine Express; West Midlands Railway.

The following train companies have confirmed that they will be running an amended service on Wednesday 1 and Friday 3 February strike days:

Greater Anglia (including Stansted Express); Great Western Railway; LNER.

Services may also start later on days following the end of the strike action.

--------------------------------------------------------------------------------------

SNCF - National strike in France planned on January 31 2023

A strike action across France is planned on Tuesday 31 January.

The traffic will be severely disrupted from Monday January 30th from 7:00 p.m. to Wednesday February 1st at 6:00 a.m.

You can check if your train will be affected from 5:00PM the day before departure here.

You can refund or exchange your ticket, free of charge, on our website before initial departure time.

TGV INOUI AND OUIGO TRAFFIC : Severely disrupted
TGV INOUI and OUIGO : 1 train out of 3 on average

TGV INOUI North: 2 trains out of 5

TGV INOUI East : 1 train out of 2

TGV INOUI South East : 1 train out of 2

TGV INOUI Atlantique : 1 train out of 4

OUIGO : 2 trains out of 5

TGV province to province : 1 train out of 3

REGIONAL TER TRAFFIC : Very heavily disrupted

TER : 2 trains out of 10 on average

TER traffic will be heavily disrupted in all regions.

INTERCITÉS TRAFFIC : Very heavily disrupted

INTERCITÉS day trains : no traffic, except for a Paris-Clermont, Paris-Limoges-Toulouse and Bordeaux-Marseille round trip

INTERCITIES night trains : no traffic on Monday-Tuesday and Tuesday-Wednesday nights

--------------------------------------------------------------------------------------

Eurostar - National strike in France planned on January 31 2023

There will be a general strike in France on 31 January.

This means, Eurostar’ll be running a revised timetable on 31 January. The following trains are cancelled:

After sales:

If your train has been cancelled:

Exchange your booking for free to travel at a different time/date in the same travel class (subject to availability). OR
• Cancel your booking and claim a Eurostar e-voucher valid for 12 months OR
• Cancel your booking and claim a full refund by contacting us.

--------------------------------------------------------------------------------------

Lyria - National strike in France planned on January 31 2023

Due to strike, TGV Lyria traffic will be disrupted on 30 and 31 January.

If your train has been cancelled, you have the possibility to exchange or obtain a refund of your ticket free of charge, regardless of the initial conditions of your ticket.

--------------------------------------------------------------------------------------

Thalys - National strike in France planned on January 31 2023

Due to social actions on the SNCF rail network from Monday January 30, 2023 to Tuesday January 31, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

--------------------------------------------------------------------------------------

Trenitalia - National strike in France planned on January 31 2023

We inform you that, due to a strike scheduled in France tomorrow January 31 2023, impacts on Trenitalia France's connections are expected. Please find here below further information about the impact of the strike.

Trains confirmed:

International trains on the Milan – Paris route: 9281 – 9292
Shuttles Lyon- Paris route: 6650 - 6647; 6651- 6654

Trains with risk of cancellation:

International Trains on the Milan – Paris route: 9287 – 9296
Shuttles on the Lyon – Paris route: 6656 - 6671

We remind you that in case your customer’s train has been cancelled, they can ask for full refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=fr.

--------------------------------------------------------------------------------------

SNCF - Traffic disrupted from/to Paris Gare de l'Est

Train traffic is very disrupted on departure and arrival from Paris Est on Wednesday 25 January.

Your train might depart or arrive from/to GARE DU NORD/GARE DE L'EST, please check the timetable before departure.

We apologize for the inconvenience caused.

--------------------------------------------------------------------------------------

SNCF - Traffic interrupted from/to Paris Gare de l'Est

TGV, OUIGO and TER Grand Est traffic is completely interrupted on departure and arrival from Paris Est for the whole day (January 24th) due to a problem on tracks.

We apologize for the inconvenience caused.

--------------------------------------------------------------------------------------

SNCF - National strike in France planned on January 31st 2023

We are aware of planned strike action across France on Tuesday 31 January.

Be sure that, we will keep you informed as soon as more information becomes available.

--------------------------------------------------------------------------------------

SNCF - National strike in France on 19 January 2023

Within the framework of a social movement action, train traffic will be severely disrupted on Thursday, January 19, 2023 on all lines operated by SNCF Voyageurs (strike notice from Wednesday, January 18 at 7:00 pm to Friday, January 20 at 8:00 am).

SNCF Voyageurs recommends to cancel or postpone your planned daytime travel.

You can check if your train will be affected from 5:00PM the day before departure here.

You can exchange or refund your ticket, free of charge, on our website before initial departure time or at the station.

TRAFFIC

TGV INOUI Nord : 1 train out of 3

TGV INOUI Est : 1 train out of 4

TGV INOUI Atlantique : 1 train out of 3

TGV INOUI Sud-Est : 1 train out of 3

OUIGO : 1 train out of 3

INTERCITÉS daytime: no traffic, except for one Paris-Clermont return trip

I NTERCITES night trains: no traffic on Wednesday-Thursday and Thursday-Friday nights

TER : 1 train out of 10 on average

--------------------------------------------------------------------------------------

Eurostar- National strike in France on Thursday 19 January 2023 : timetable update

There will be strike action in France on Thursday 19 January 2023.

Eurostar will run a revised timetable on this date.

Unfortunately, this means they’ve to cancel the following trains scheduled to run on Thursday 19 January on the London / Paris route.

London to Paris

Eurostar 9080 (departing from London St Pancras International 06:31, arriving in Paris Nord 09:59)
Eurostar 9014 (departing from London St Pancras International 07:58, arriving in Paris Nord 12:32)
Eurostar 9024 (departing from London St Pancras International 12:31, arriving in Paris Nord 16:02)
Eurostar 9036 (departing from London St Pancras International 15:31, arriving in Paris Nord 19:02)
Eurostar 9040 (departing from London St Pancras International 16:31, arriving in Paris Nord 19:59)
Eurostar 9046 (departing from London St Pancras International 18:25, arriving in Paris Nord 22:02)

9054

Paris to London

Eurostar 9007 (departing from Paris Nord 07:13, arriving in London St Pancras International 08:46)
Eurostar 9013 (departing from Paris Nord 08:43, arriving in London St Pancras International 10:21)
Eurostar 9023 (departing from Paris Nord 11:13, arriving in London St Pancras International 12:36)
Eurostar 9047 (departing from Paris Nord 17:13, arriving in London St Pancras International 18:37)
Eurostar 9051 (departing from Paris Nord 18:13, arriving in London St Pancras International 19:36)
Eurostar 9055 (departing from Paris Nord 19:13, arriving in London St Pancras International 20:36)
Eurostar 9063 (departing from Paris Nord 21:13, arriving in London St Pancras International 22:36)

London to Lille/Brussels/Rotterdam/Amsterdam

Eurostar 9142 (departing from London St Pancras International 15:04, arriving in Lille Europe 17:34, in Brussels Midi at 18:11)

Eurostar 9152 (departing from London St Pancras International 18:01, arriving in Brussels Midi 21:16, in Rotterdam Centraal 22:32, in Amsterdam Centraal 23:13)

Amsterdam/Rotterdam/Brussels/Lille to London

Eurostar 9153 (departing from Brussels Midi 17:56, from Lille Europe 18:36, arriving in London St Pancras International 19:03)
Eurostar 9157 (departing from Amsterdam Centraal 16:47, from Rotterdam Centraal 17:28, from Brussels Midi 18:51, arriving in London St Pancras International 20:00)
Eurostar 9167 (departing from Amsterdam Centraal 18:47, from Rotterdam Centraal 19:28, from Brussels Midi 20:55, from Lille Europe 21:35, arriving in London St Pancras International 22:03)

FRIDAY 20 JANUARY

London to Paris

Eurostar 9080 (departing from London St Pancras International 06:31, arriving in Paris Nord 09:59)

Paris to London

Eurostar 9007 (departing from Paris Nord 07:13, arriving in London St Pancras International 08:46)

After sales:

We can offer a free exchange or a full refund if your train has been cancelled.

If you prefer to postpone your journey to avoid potential disruptions between France and the United Kingdom, we can offer them a free exchange.

If you are travelling to/from Paris or Lille on Thursday 19 January, please plan ahead and allow extra time for your journey. Indeed, public transport and connecting journeys in France will be disrupted.

------------------------------------------------------------------------------

Lyria - Disrupted traffic from 18 to 20 January 2023 (17/01/2023)

Due to strike from 18 to 20 January, TGV Lyria traffic will be disrupted.

If your train has been cancelled, you have the possibility to exchange or obtain a refund of your ticket free of charge, regardless of the initial conditions of your ticket.

Cancelled trains on Wednesday, 18 January

Cancelled trains on Thursday, 19 January

Paris <> Geneva / Lausanne

All TGV Lyria on the Paris <> Geneva / Lausanne route are cancelled, in both directions.

Namely : TGV Lyria 9761 – 9763 – 9765 - 9773 – 9775 – 9777 – 9781/9791 – 9789 – 9760 – 9764 – 9768 – 9770 – 9774 - 9776 - 9780 and 9784.

NOTA BENE LAUSANNE: All TGV Lyria on the Paris <> Vallorbe / Lausanne route run as scheduled.

Paris <> Basel / Zurich

All TGV Lyria on the Paris <> Basel / Zurich route are cancelled, in both directions.

Namely : TGV Lyria 9203, 9211, 9213, 9215, 9219, 9223, 9206, 9210, 9218, 9222, 9226, 9234.

Cancelled trains on Friday, 20 January

Paris <> Genève :

From Geneva les n°9760 à 6h29 et n°9764/9766 à 8h29

Paris <> Lausanne via Genève :

From Paris Gare de Lyon le n°9761 à 6h18

Paris <> Lausanne via Vallorbe :

From Lausanne le n°9268 à 12h23.

Paris <> Bâle / Zurich :

From Paris Gare de Lyon, le n°9203 à 7h22

From Zurich, le n°9222 à 13h34

------------------------------------------------------------------------------

Trenitalia - National strike in France on Thursday 19 January 2023 (17/01/2023)

We inform you that, due to a strike scheduled on January 18th and 19th 2023 by SNCF, impacts on Trenitalia France's Frecciarossa trains are expected. The effects, in terms of cancellations and delays, may also extend beyond the strike end time.

Please find here below further information about the impact of the strike:

on January 18th all trains are expected to normally run
on January 19^th:trains confirmed are the following: 6650 - 6647 / 6654 – 6651; while trains expected to be cancelled are the following: 6656 - 6671 / 9281-9292 / 9287 - 9296

After sales:

Trenitalia offers a full refund if your train has been cancelled.

In case your train has been cancelled, you can ask for refund filling the specific online form: https://cloud.mc.trenitalia.fr/complaint?lang=en.

------------------------------------------------------------------------------

Thalys - Social movement in France on January 19th (16/01/2023)

Due to a social strike on the SNCF network, Thalys traffic could be disrupted.

19/01

9475 entre PNO - BRU

20/01

9366 BRU-PNO
9470 entre BRU-PNO
9487 entre PNO-BRU

After sales :

If the train is cancelled or announced with +60 minutes delay at the departure, the ticket can be fully refunded (regardless of after sales conditions) or exchanged without charge.

We invite you to monitor the traffic information.

We remain at your disposal in case of questions.

------------------------------------------------------------------------------

Engineering works

Deutsche Bahn- Constructions works

Here you will find information on the most important timetable changes caused by construction works.

------------------------------------------------------------------------------

Lyria - Winter engineering works

Find out all about the works between September 1 and December 9 here.

------------------------------------------------------------------------------

Lyria - Summer travel disruptions

In order to obtain information on travel disruptions from 1 July to 31 August 2023, please check here the dedicated document .

------------------------------------------------------------------------------

Trenitalia - Frecciarossa Milan -Paris changes on Italian territory - May and June 2023

We inform you that, due to some infrastructure works planned on the French territory FRECCIAROSSA trains Milan – Paris and Lyon - Paris will be cancelled in some dates in May as follows:

------------------------------------------------------------------------------

Trenitalia - Infrastructure maintenance works on the Po river bridge, Milano-Genova route

We inform you that, due to infrastructure maintenance works on the Po river bridge, Milano-Genova route will be impacted with service disruptions/changes during the weekends of May from 12th to 15th and from 19th to 22th

------------------------------------------------------------------------------

Trenitalia - EC trains cancelled on Italian territory - April 29th and 30th, May 1st

We inform you that, due to some infrastructure works planned on Italian territory on April 29th, 30th April and May 1st 2023, all Eurocity trains Ita- Switzerland will be cancelled between Milan – Chiasso.

Please find here below further details:

EC trains to/from Zurich (EC308, 310, 312, 314, 316, 318, 320, 322, 324, 326, 332, and 307, 311, 313, 315, 317, 319, 321, 323, 325, 327, 329)
EC trains to/from Basel and Frankfurt (156, 158 and 151, 153).

Buses have been scheduled to replace trains connections between Milan and Chiasso.

We remind you that trains will regularly run within Switzerland territory, so for journeys beyond Chiasso it is possible to purchase domestic tickets for SBB network.

------------------------------------------------------------------------------

Eurostar - Timetable changes between April and November 2023

Due to a combination of operational reasons and engineering works, they have had to make changes to some Eurostar services which will impact some of you.

Please see below for further details:

Due to single line working in the Netherlands, they have had to make changes to some Eurostar services on which will impact some of you.

Saturday 22 April 2023

London St Pancras International (original departure time: 08:16) -> Brussels Midi (original arrival time: 11:12) -> Rotterdam Centraal (original arrival time: 12:32) -> Amsterdam Centraal (original arrival time: 13:13)

Eurostar train 9114 will arrive in Amsterdam Centraal at 13:28, 15 minutes later than originally scheduled.

London St Pancras International (original departure time: 11:04) -> Lille Europe (original arrival time: 13:26) -> Brussels Midi (original arrival time: 14:05) -> Rotterdam Centraal (original arrival time: 15:32) -> Amsterdam Centraal (original arrival time: 16:13)

Eurostar train 9126 will arrive in Amsterdam Centraal at 16:28, 15 minutes later than originally scheduled.

Due to operationnal reasons, they have had to make changes to some Eurostar services on which will impact some of you.

Saturday 6 May 2023

Marne-la-Vallée (original departure time: 18:30) -> London St Pancras International (original arrival time: 20:03)

Eurostar train 9057 will depart from Marne-la-Vallée at 18:18, 12 minutes earlier than originally scheduled and will arrive in London St Pancras International at 20:00, 3 minutes earlier than originally scheduled.

All travel dates between 21 May and 05 June 2023

London St Pancras International (original departure time: 10h14) -> Lille Europe (original arrival time: 12h55) -> Marne-la-Vallée (original arrival time: 13h55)

Eurostar train 9074 will depart from London St Pancras International at 10:34, 20 minutes later than originally scheduled.

Due to engineering works in Brussels, they have had to make changes to some Eurostar services on which will impact some of you.

Saturday 6 May 2023

Amsterdam Centraal (original departure time: 16:47) -> Rotterdam Centraal (original departure time: 17:28) -> Brussels Midi (original departure time: 18:51) -> London St Pancras International (original arrival time: 19:43)

Eurostar train 9157 will depart from Brussels Midi at 19:30, 39 minutes later than originally scheduled and will arrive in London St Pancras International at 20:27, 44 minutes later than originally scheduled

Sunday 7 May 2023

Amsterdam Centraal (original departure time: 16:47) -> Rotterdam Centraal (original departure time: 17:28) -> Brussels Midi (original departure time: 18:51) -> London St Pancras International (original arrival time: 19:43)

Eurostar train 9157 will depart from Brussels Midi at 19:00, 9 minutes later than originally scheduled and will arrive in London St Pancras International at 20:00, 17 minutes later than originally scheduled

Due to operationnal reasons, they have had to make changes to some Eurostar services on which will impact some of you.

Monday 29 May 2023

Lille Europe (original departure time: 21:38) -> Brussels Midi (original arrival time: 22:13)

Eurostar train 9152 will depart from Lille Europe at 21:30, 8 minutes earlier than originally scheduled and will arrive in Brussels Midi at 22:04, 9 minutes earlier than originally scheduled

To avoid conflicts with Southeastern services on HS1, they have had to make changes to some Eurostar services on which will impact some of you.

All travel dates between 22 May and 19 July 2023 (except Saturdays 3, 17, 24 June and 15 July : see details below)

Amsterdam Centraal (original departure time: 07:47) -> Rotterdam Centraal (original departure time: 08:28) -> Brussels Midi (original departure time: 09:51) -> London St Pancras International (original arrival time: 10:43)

Eurostar train 9119 will arrive in London St Pancras International at 11:00, 17 minutes later than originally scheduled.

On the following dates:

Saturday 03 June 2023

Amsterdam Centraal (original departure time: 07:16) -> Rotterdam Centraal (original departure time: 07:57) -> Brussels Midi (original departure time: 09:51) -> London St Pancras International (original arrival time: 10:43)

Eurostar train 9119 will arrive in London St Pancras International at 11:00, 17 minutes later than originally scheduled.

Saturday 17 June 2023

Rotterdam Centraal (original departure time: 08:28) -> Brussels Midi (original departure time: 09:51) -> London St Pancras International (original arrival time: 10:43)

Eurostar train 9119 will arrive in London St Pancras International at 11:00, 17 minutes later than originally scheduled.

Saturday 24 June 2023

Brussels Midi (original departure time: 09:51) -> London St Pancras International (original arrival time: 10:43)

Eurostar train 9119 will arrive in London St Pancras International at 11:00, 17 minutes later than originally scheduled.

Saturday 15 July 2023

Rotterdam Centraal (original departure time: 08:28) -> Brussels Midi (original departure time: 09:51) -> London St Pancras International (original arrival time: 10:43)

Eurostar train 9119 will arrive in London St Pancras International at 11:00, 17 minutes later than originally scheduled.

Due to re-signalling works on the lines between Brussels and the French border, they have to cancel the following train:

Sunday 4 June 2023

Eurostar 9117 (departing from Brussels Midi 08:52, from Lille Europe 09:30, arriving in London St Pancras International 09:57

Due to a weekend of major works in the Netherlands at Watergraafsmeer and Rotterdam, they are unable to run some services to/from the Netherlands on the weekend of 24 and 25 June 2023.

Eurostar trains 9126, 9152, 9145 and 9167 will terminate at and depart from Brussels-Midi.

The impacted services and options are detailed below:

Eurostar 9126 (departing from London St Pancras International 11:04, arriving in Lille Europe 13:26 and Brussels Midi 14:05)

Eurostar 9152 (departing from London St Pancras International 18:01, arriving in Lille Europe 20:30 and Brussels Midi 21:13)

Eurostar 9145 (departing from Brussels Midi 15:56 and from Lille Europe 16:35, arriving in London St Pancras International 16:57)

Eurostar 9167 (departing from Brussels Midi 20:55 and from Lille Europe 21:35, arriving in London St Pancras International 21:57)

Due to engineering works at St Denis, we have to cancel the following trains:

Saturdays 19 and 26 August, Saturdays 2 and 30 September and Saturday 11 November 2023

Eurostar 9054 (departing London St Pancras International 20:01, arriving in Paris Nord 23:17)

Sunday 20 August 2023

Eurostar 9011 (departing Paris Nord 08:13, arriving in London St Pancras International 09:30)
Eurostar 9015 (departing Paris Nord 09:13, arriving in London St Pancras International 10:30)
Eurostar 9019 (departing Paris Nord 10:13, arriving in London St Pancras International 11:30)

Sunday 27 August, Sunday 3 September and Sunday 1 October 2023

Eurostar 9011 (departing Paris Nord 08:13, arriving in London St Pancras International 09:30)

------------------------------------------------------------------------------

Thalys - Track works on the rail network from Monday April 17, 2023 to Saturday May 27, 2023

Due to track works on the DB rail network from Monday April 17, 2023 to Saturday May 27, 2023, the Thalys traffic will be disrupted.

These are the foreseen consequences:

------------------------------------------------------------------------------

UK - Engineering works between London and Milton Keynes

Start date: 07/04/2023

End date: 10/04/2023

____________________________________________________________________

Avanti West Coast: Route between London Euston and Manchester Piccadilly / Liverpool Lime Street / Birmingham New Street / Shrewsbury / Wolverhampton / Lancaster / Blackpool North / Carlisle / Preston / Wrexham General / Holyhead / Glasgow Central is affected.

Additional information:

Friday

Liverpool Lime Street service to operate one service every two hours start / terminating at Rugby
1 train per hour Milton Keynes Central to Glasgow Central running via Stafford, Alsager and Kirknewton via Shotts.
1 train per hour Milton Keynes Central to Manchester Piccadilly via the Stoke-on-Trent.
1 train per hour Milton Keynes Central to Stafford via Birmingham New Street.
Holyhead service to operate to / from Crewe

Saturday

Liverpool Lime Street service to operate one service every two hours start / terminating at Rugby
1 train per hour Milton Keynes Central to Carlisle running via Stafford.
1 train per hour Milton Keynes Central to Manchester Piccadilly via the Stoke-on-Trent.
1 train per hour Milton Keynes Central to Stafford via Birmingham New Street.
Limited service between Carlisle and Glasgow Central running via Dumfries.
Holyhead service to operate to / from Crewe.

Sunday

1 train per hour Milton Keynes Central to Lancaster running via Stafford, Alsager, Crewe and Manchester Piccadilly.
1 train per hour Milton Keynes Central to Manchester Piccadilly via the Stoke-on-Trent.
1 train per hour Milton Keynes Central to Crewe via Birmingham New Street and Alsager.
Holyhead service to operate to / from Crewe

Monday

Liverpool Lime Street service to operate one service every two hours start / terminating at Rugby
1 train per hour Milton Keynes Central to Lancaster running via Stafford and Alsager.
1 train per hour Milton Keynes Central to Manchester Piccadilly via Stoke-on-Trent.
1 train per hour Milton Keynes Central to Stafford via Birmingham New Street.
Limited service between Carlisle and Glasgow Central running via Dumfries.
Holyhead service to operate to / from Crewe

____________________________________________________________________

London Northwestern Railway: Route between London Euston and Milton Keynes Central / Tring / Bletchley / Northampton / Birmingham New Street / Crewe / Coventry is affected

Additional information:

Train running between London Euston and Tring / Milton Keynes Central will not run.

Trains running between London Euston and Northampton / Birmingham New Street / Crewe will run between Milton Keynes Central and Northampton / Birmingham New Street / Stafford only (engineering work will also be taking place between Stafford and Crewe).

Rail replacement buses will run as follows:

Between Potters Bar and Watford Junction / Milton Keynes Central (not calling at Cheddington between 07:00 and 22:00)
Early morning and late night buses between Leighton Buzzard and Cheddington
Some early morning and late night buses will operate from / to London Euston.
Between Bedford and Milton Keynes Central

------------------------------------------------------------------------------

Miscellaneous

Thalys becomes Eurostar

Thalys is now Eurostar.

The name has changed but any tickets you booked will still be valid, and your train times will stay the same.

--------------------------------------------------------------------------------------

Overhead wire damage - Rail disruption at Munich HBF on 07/09/2023

We would like to inform you that there was an overhead wire damage at Munich HBF station on 7 September 2023 and the rail traffic was disrupted. As per the information from Deutsche Bahn, the issue is now resolved and trains are running normally as of today - 08 September 2023.

In case you were not able to travel due to this issue, kindly get in touch with our customer support team through the "contact us" page of our website. If you happen to be at the station, you can submit your request directly to Deutsche Bahn at an information desk.

--------------------------------------------------------------------------------------

NEW - Payment system provider

We're glad to announce we have recently deployed a new payment system provider to our public website to be able to offer faster and reliable payments and soon more local payment options to make your payment experience smoother and frictionless.

During the transition period please be aware that any refund or modification you perform on existing bookings (previous Payment System Provider) might take up to 72hrs to be processed.

--------------------------------------------------------------------------------------

ALERT - SCAM AT FRENCH TRAIN STATIONS

We would like to inform you that a new scam happening at French train stations by some fraudsters, has been brought to light recently. The fraudsters volunteer to help the passengers with the check in procedures, and guide them to a platform number to board the train, by demanding to see the tickets booked by the passengers. In the process, they manage to have the passengers’ tickets scanned to capture all the data and use those details to exchange the tickets multiple times without the passengers' knowledge, until the act is caught. As a consequence, the ticket borne by the passengers becomes invalid and they would be asked to purchase new tickets, or would be fined, or both. Stay alert.

We would like to remind you to neither trust such strangers who may ask to help you at the train stations, nor ask any stranger for help. For any information needed, please get in touch with either a Railway official, an information desk, or the staff at the ticketing office. In case the passengers fall prey to such frauds, neither the Railways nor Rail Europe will bear the responsibility of such fraud.

--------------------------------------------------------------------------------------

Trenitalia Regional train ticket usage policy update

Trenitalia has implemented a new compulsory check-in procedure for regional trains for travel September 30, 2023 and beyond. With such, train tickets will now display “NOT VALID FOR TRAVEL”; however, the check-in process only applies to travel September 30 and after. Tickets for travel prior to September 30 are not subject to the new check-in process and are valid for travel. Details regarding the new check-in procedure can be viewed here.

--------------------------------------------------------------------------------------

Thalys - Dutch stations gates

As from the 31st of January, the Dutch gates will have combined barcode scanning and contactless payment via NFC at their stations gates. Currently the NFC interferes with the scanning of the barcode.

If you present your barcode on a phone with a bank card in a digital wallet, there is a chance that you will be blocked at the gate or that your bank card will be used instead of the barcode of the international ticket and 20€ will then be deducted from your account.

NS will take several measures in terms of communication and after service to mitigate the problem and explain the reimbursement procedure to the passengers that have been deducted.

If you are charged in error, please visit the OVpay website to learn how to get a refund.

--------------------------------------------------------------------------------------

Eurostar - An issue with the ticket gates at Dutch stations

We are writing to let you know about an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If you scan an image of a ticket barcode on your smartphone to enter or leave the station, digital bank cards may be charged instead.

What you need to do if you store bank cards on your phone

You should use one of the following to enter or leave the station:

A ticket saved to their Google/Apple Wallet

A printed ticket

If you are charged in error, please visit the OVpay website to learn how to get a refund.

Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.

--------------------------------------------------------------------------------------

Ukraine Crisis - Update

As a result of the current situation in Ukraine, please note the below update.

Rail Europe is constantly monitoring the geopolitical situation in the countries it serves via its rail operator partners. Currently, there are no schedule changes on trains in western Europe; but some services might run busier than usual, as several rail operators are currently offering Ukrainian refugees free passage on their trains to reach safer destinations within Europe.

Please note,any change of flight itinerary due to avoidance of Russian airspace might result in an increase in flight time and may lead to schedule changes on flight from Asia or the Pacific. Please check with your air carrier to avoid inconveniences if you scheduled a flight-train connection.

At this stage, all European rail operators are maintaining their scheduled services and all regular after sales conditions apply. It is advised to purchase flexible tickets (tickets offering refund as per the fare conditions), in case of change in plan due to the current situation.

If you have confirmed seats, nothing changes with regards to your placement. You will be seated at your assigned seat.If you wish to modify your reservation, you can do so per the rules and conditions of the fare you purchased.

Attention: If you purchased non-refundable/non-exchangeable tickets, and are unable to travel, please be aware that the rail operators aren’t currently offering any exceptional gestures in relations to the Ukraine situation. Kindly refer to your travel insurer (if any) to claim reimbursement of the ticket cost.

We shall provide an update here, if anything changes.

For further queries, please don’t hesitate to contact us via our contact form, and our dedicated team will be happy to assist you.

Thank you for your understanding regarding this matter. Stay safe!

COVID-19

Updates on travel conditions in Europe

COVID-19: travel updates

Rail Europe, together with the European train operators, can help you travel safely by giving you all the main prerequisites and necessary information for your trip.

Below you can check the main European Governments’ rules and guidelines for a smooth travel.

We still advise you to book flexible tickets if you want to exchange them in case of restrictions imposed by your country of origin or destination.

Safety measures per country (updated as soon as we receive them)

France (SNCF and international TGV)

Please find here all the official information from the French government for travellers entering France.

Germany (Deutsche Bahn trains)

Please find here all the official information from the German federal government for travellers entering Germany.

Switzerland

Please find here all the official information from the Swiss federal government for travellers entering Switzerland.

Please find here all the official information on the Health Pass in Switzerland.

Italy

Please find here all the official information from the Italian government for travellers entering Italy.

Spain

Please find here all the official information from the Spanish government for travellers entering Spain.

Please find here all the official information from the British government for travellers entering the United Kingdom, as well as the specific rules applying to England, to Scotland, to Wales, and to Northern Ireland.

The Netherlands

Please find here all the official information from the Dutch government for travellers entering the Netherlands.

Belgium

Please find here all the official information from the Belgian federal government for travellers entering Belgium.

Austria

Please find here all the official information from the Austrian government for travellers entering Austria.

Thalys trains

When your customers travel by Thalys, please check the travel rules for France, Germany, the Netherlands and Belgium on each government’s website.

All Thalys tickets purchased up until 27 June 2022 inclusive may be exchanged until the departure of the train. However, any difference in fare will be paid by the customer and for Mini fares, a 5€ fee per ticket will be charged.

If the train has been cancelled, tickets may be exchanged or refunded (refund request to be submitted no later than 30 days after the travel date).

Eurostar trains

When your customers travel by Eurostar, please check the travel rules for France, the United Kingdom on each government’s website as well as the rules to travel abroad from the United Kingdom.

If your train has been cancelled on any date Eurostar will issue an e-voucher valid for 12 months. Please submit your request within 60 days of your initial outbound travel date.

You can apply directly on the Eurostar website.

For any other questions, please feel free to contact us.

Lyria

If your customers are travelling by TGV Lyria, please check the travel rules for France and Switzerland on each government’s website

Many thanks for your patience as we continue to inform and reassure you, our valued customers.

Rail Europe Customer Support