Italian Regional train Mandatory check in

Starting from October 28th, 2023 Trenitalia will compulsorily incorporate a mandatory CHECK IN policy for Regional Train ticket holders. As a result, any regional train tickets specifying "NOT VALID TO TRAVEL" will require a CHECK IN to be performed which would be a process to validate the tickets for usage. Unless the CHECK IN process is not complete, the tickets will remain invalid. A sample of the voucher has been put up below:

Check in is  not required for Regional train tickets for travel before 28th October 2023 & does not get impacted by this new policy.

NEW CHECK IN PROCESS:

Upon receiving the confirmation with this voucher (specifying "NOT VALID TO TRAVEL"), to further (mandatorily) finish the Check In procedure for your Trenitalia regional train travel, you must follow the steps below:

  1. Check for the separate confirmation email received from the managing railways which is Trenitalia. In case you have not received the confirmation from Trenitalia, as per information from the railways' support team, this can also be done by visiting a ticketing office at the train station, but for this, allow enough time to yourself before the departure so that you do not miss the train.
  2. To activate the ticket, passengers can now perform the check-in as from the time of purchase of the Regional Digital Ticket until the scheduled departure time of the train. Once performed the check-in, no further changes or refund can be made to the ticket.
  3. To check in, you would need to access a dedicated page, via the link in the additional confirmation e-mail that would be received separately from Trenitalia, named "CHECK IN & BARCODE" (as in the screenshot below)

  4. On the screen that follows, kindly click on CHECK IN to activate the ticket, and then click on NEXT (as in the screenshot below): 

  5. With this, the check in procedure would be complete and your regional train ticket would be activated to travel

Activation and Validity 

  • Ticket must be activated before it is used and in order to be valid. 
  • Activation takes place via the Check-in function, from the time of purchase of the Regional Digital Ticket until the scheduled departure time of the train. Once performed the check-in, no further changes or refund can be made to the ticket.
  • Please note that Check-in remains practicable up to 3 minutes before the scheduled departure time of the train. 
  • Check-in can only be carried out by passengers with their own devices. 
  • Once Check-in has been carried out, the ticket is activated. 
  • Digital Ticket once activated, is valid only for the train/trains for which Check-in has been performed. Therefore, it is no longer possible to make intermediate stops during the journey and take the next train. 
  • A digital ticket is a nominative, personal and non-transferable ticket and must be shown, whenever required by Trenitalia staff, on a digital device capable of showing the QR Code correctly (Laptop, tablet, smartphone), together with a valid identification document.

How many times does the passenger have to Check-in?

  • If you have purchased a Trenitalia regional ticket in connection with FSE Train (Ferrovie del Sud Est - South Eastern trains) solutions, there are two check-ins to be made, one for Trenitalia regional train and one for FSE train (Ferrovie del Sud Est - South Eastern trains). 
  • If you have purchased more than one Trenitalia regional ticket in connection with High-Speed, Intercity or other long-distance trains, he/she is required to check-in for all regional tickets separately. 
  • If you have purchased more than one Digital Ticket for the same journey, for more than one person and paid with a single transaction, Check-in must be made for each single ticket. 

AFTERSALES: 

  • The passenger can perform an unlimited number of date/time changes until 11:59 p.m. on the day before the date of the trip. 
  • On the day of the trip, the passenger can perform an unlimited number of changes to departure time if Check-in has not been made yet. 
  • If check in has been performed, no changes can be made and the ticket becomes non-refundable, non-exchangeable. 
  • Once the ticket has been changed, the passenger receives a confirmation by e-mail. During the ticket inspection, the passenger must only show the changed ticket.

IMPORTANT HIGHLIGHTS:

In case you have not received the confirmation from Trenitalia, as per information from railways, this can also be done by visiting a ticketing office at the train station.

In case you travel without the check in procedure completed for the Trenitalia Regional Train travel, you would be considered as without ticket and a fine would be levied by the Trenitalia officials.

Regional train tickets issued WITHOUT the remark NOT VALID FOR TRAVEL that bears a barcode does not require the check in process to be performed and do not get impacted by this new policy.