Refunds & Exchanges
Cancel or change a ticket
- Updates for our train travellers on coronavirus (COVID-19) - Refunds & exchanges policies
- Understanding TicketPlan Travel Protection
- How to change UK Advance fare train tickets
- How to get a refund for a rail pass
- How to get a refund for a train or bus ticket
- How to claim a refund for non-refundable train or bus tickets
- Can I change my train or bus ticket?
- Using Rail Protection Plan
- Deutsche Bahn ticket cancellation on the day of travel